AirAsia will scrap all counter check-in services for passengers departing from Kuala Lumpur this week.
The low-cost carrier has confirmed that, from 18 May, it will only offer self-check-in services at KLIA2 – the group’s largest operating base.
A series of automated services will be available to passengers, including as web, mobile and kiosk check-in options. The move applies to all passengers, both on short-haul AirAsia and long-haul AirAsia X flights.
The web and mobile check-in services will be available up to one hour prior to departure for AirAsia flights, and four hours before departure for AirAsia X services. Once they have checked in, passengers will print their own baggage tags, either at home or at the kiosks, before proceeding to a series of baggage drop counters.
To help passengers get used to the new system, AirAsia has launched a series of online tutorial videos to explain the self-service options. And the airline will continue to provide staff to assist passengers who need assistance, such as those travelling with infants or those with reduced mobility.