AirAsia scraps check-in counters at KL

TD Guest Writer

Guest Writers are not employed, compensated or governed by TD, opinions and statements are from the specific writer directly

AirAsia's check-in kiosks
AirAsia’s check-in kiosks (credit: Panom)

AirAsia will scrap all counter check-in services for passengers departing from Kuala Lumpur this week.

The low-cost carrier has confirmed that, from 18 May, it will only offer self-check-in services at KLIA2 – the group’s largest operating base.

A series of automated services will be available to passengers, including as web, mobile and kiosk check-in options. The move applies to all passengers, both on short-haul AirAsia and long-haul AirAsia X flights.

The web and mobile check-in services will be available up to one hour prior to departure for AirAsia flights, and four hours before departure for AirAsia X services. Once they have checked in, passengers will print their own baggage tags, either at home or at the kiosks, before proceeding to a series of baggage drop counters.

To help passengers get used to the new system, AirAsia has launched a series of online tutorial videos to explain the self-service options. And the airline will continue to provide staff to assist passengers who need assistance, such as those travelling with infants or those with reduced mobility.

Klook.com
You might also like

Comments are closed.

Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Close