A new study has revealed that airport workers don’t fully trust security technology and prefer to use their own instinct when it comes to potential security alerts. The study of European airports, conducted by the EU-funded BEMOSA Consortium, found that only 53.1% of airport employees and 63% of security workers put complete trust in security technologies.
In addition, 23.6% of airport employees and 58% of security workers said that when they saw something suspicious they alerted others, and 54.3% of the workers and 40% of security personnel never raised the alarm or called a security code.
“There appears to be a gap between procedures and actual behaviour when a threat is recognised and especially when acted upon. It seems, that in such cases informal group behaviour is as important as formal procedures,” said Professor Alan Kirschenbaum from the Technion in Israel – a world expert in disaster management and co-ordinator of BEMOSA. “Cases in which procedures are not followed should not necessarily be viewed as a negative phenomenon,” he added.
Kirschenbaum added that highly motivated security personnel show initiative and creativity in handling situations, and that not following procedures was usually a due to a lack of skills or training.