ANA to add in-flight language assistants
All Nippon Airways (ANA) is introducing new Taiwanese and Korean-speaking In-Flight Service Assistants on routes from Japan to Taiwan and South Korea. Separate from regular cabin crew, the assistants will provide information, interpretation services and in-flight announcements from 16 April 2011. The In-Flight Service Assistants will wear different uniforms from the rest of the cabin crew, enabling passengers to identify them more easily.
Routes covered by the new services include Tokyo Narita-Taipei Taoyuan, Tokyo Haneda-Taipei Songshan, Haneda-Seoul Gimpo, Narita-Seoul Incheon, Osaka Kansai-Incheon and Nagoya-Incheon.
“In order to move towards our goal of achieving the status of ‘number one in Asia for in-flight quality’, we already provide linguistic and cultural services for passengers from our destination countries by including foreign cabin attendants based overseas (in London and Shanghai) in our cabin crews. Going forward, we will continue to take account of passenger’s needs and raise our services to new levels,” an ANA spoksesperson said.