citizenM unveils minimal-fuss contactless experience
Transforming the way mobile citizens travel with a fun, free, global app, the ‘affordable luxury’ lifestyle and hotel brand, citizenM, is upgrading to a minimal-fuss contactless experience. Using a mobile device, guests can open their rooms or create a key card.
Kiosk passport scanning will be a thing of the past. This will now be feasible through the app. Once a guest checks in, they can use their phone to open their room, order food and beverages, control the in-room experience, then check-out when they’ve finished their stay.
In addition to the contactless experience, app users can discover city hotspots, unlock local perks, as well as learn where the best green spaces and running routes are. For convenience, there’s a ‘walking distance’ search filter to highlight attractions a short stroll from any citizenM hotel. Guests will enjoy an affordable contact-free hotel stay powered by superior technology. The new standard is smart luxury for all.
During the pandemic, citizenM didn’t sit still. The hotel chain fast-tracked, upgrading its technology efforts to create a contactless guest experience. All hotels remained open for essential workers and the chain retained its entire workforce. Over 1000 unused iPads were donated to charities worldwide – including UK NHS Trusts, Hôpital Lariboisière in Paris and Hetrick-Martin Institute in New York – helping families and COVID-19 patients stay connected. Furthermore, at least 1000 rooms will be gifted to local heroes in communities surrounding the hotels.
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