Not only surviving but thriving: Discova’s resilience shines during the COVID crisis

TD Editor
Country Manager Peter Christiansen hard at work in the rice fields at the new glamping site in Manggis, Bali, Indonesia.

No one could have foreseen the devastating effects of the coronavirus pandemic in the travel industry. Unfortunately, some travel companies and suppliers have folded after more than a year of low or zero revenue.Global diversity was fortunate timing, as Americas remained “open,” it allowed Discova to not just survive but thrive.

The ground-breaking merger of Buffalo Tours & Olympus Tours in 2019 created a global DMC powerhouse covering the Americas and Asia and truly embodied its tagline “connecting people and places with a world of possibilities”. Discova continues to deliver turnkey solutions to its business partners around the world. It provides seamless, engaging, rewarding and authentic local travel experiences built on fun, creativity and a passion for exploration.

While it is indeed a downtime for travel and Discova did some drastic measures to rescale its business such as freeze spending and budget cuts, the company also used this time to recalibrate its business and engage in building local communities and extend a helping hand to those in need.

Building local communities

Discova Scholarships for disadvantage students in Hoa Binh & Mai Chau

Up to date, Discova has donated/invested more than USD 50,000 to local communities in Asia. From simple acts of kindness like donation of medical supplies in Chiang Mai to food donations in Laos to paying health insurance for 12 students in Vinh Long. In August, the company has launched the Discova Scholarship programme, which guarantees two years of educational financial support to five of the community’s brightest pupils from its most disadvantaged families. This financial support constitutes costs for additional out-of-school tutoring, funds for materials and textbooks, and cover for school uniforms.

Director of Sales Andrew Turner leads the Discova UK team on a 25km route through London for Discova’s Walk for Water charity drive

In September, Discova has launched Walk For Water project that aims to raise USD10,000 for a brand new water filtration system in Om Goi in Chiang Mai, Thailand. This will bring clean, safe, chemical-free water to the village. Five years ago, Discova helped build a water filtration system in the nearby village of Mae Ramit Luang, successfully converting the water supply there to be safe to use. As of November 15, Discova has raised around USD11,200 for the project, exceeding its goal.

New tech and experiences

Discova Connect

Discova also invests in new technology that makes it easier for its travel agents to check the availability, services and pricing in real-time through Discova Connect. Discova’s support team will always be available to help with inquiries. This latest tech innovation offers self-service flexibility to agents to get instant information.

Discova continues to expand its DMC network to advance its global reach. Moreover, the company is constantly on the hunt for bespoke travel experiences. Hoping to bring tourists once Bali reopened, the village of Manggis is set within the serene, picturesque Balinese countryside. The area is ripe for the development of adventure activities like trekking and cycling. Having already brought agents to visit the site, everybody agrees there is great potential for travellers to come and enjoy fabulous experiences here – and the village community is also keen to invite visitors. This will also generate employment opportunities and additional channels of income for the project.

Arenal Hanging Bridges in Costa Rica

More developments are under consideration for an exciting return of travel next year. With many countries taking early steps towards opening borders, the future is bright. Discova is ready to assist you with all travel needs to the Americas and Asia and will keep you updated on the latest border restrictions.

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