Finnair has unveiled a new look for long-haul flights, including new business and premium economy cabins, as part of a massive investment in customer service.
At a press conference in Helsinki, the flag carrier announced a €200 million investment.
Finnair’s Airbus A350 and A330 long-haul aircraft will have a comprehensive cabin makeover over the next two years, installing new cabins.
Choosing long-haul routes will offer the full experience in the spring, including new service concepts.
The routes will be unveiled on March 1st, when the sales begin.
Topi Manner, Finnair’s CEO said, “Our investment to enhance the long-haul customer experience underlines our ongoing commitment to delivering a premium experience in every cabin on our aircraft.”
“The pandemic has had a significant impact on our industry, but it has not impacted our objective to offer a modern premium experience as we continue to be the first choice for travellers connecting Europe and Asia.”
A brand-new business class seat idea, created in conjunction with Collins Aerospace to maximise customer space and movement, will have Finnair as its debut customer.
Customers can personalise their flying experience thanks to the flexible seating and sleeping options provided by the fixed shell lounge.
Design elements in Finnair’s business and premium economy cabins are influenced by Helsinki Airport’s newly reopened non-Schengen lounges, unveiled earlier this year.
The main entrance for all cabin classes now features a sleek new entry area and a refreshment bar, making a lasting impression on guests and providing additional service opportunities for cabin crew.
Marimekko, a Finnish design house, has created a new collection of one-of-a-kind textiles to complement the aboard ambience.
These include a duvet and cushions for business class, a neck pillow, and a woven blanket for premium economy.
The new premium economy cabin is being fitted in all long-haul aircraft for the first time, providing passengers with a pleasant and stylish new cabin choice.
Finnair has also invested in a long-haul economy class revamp, with new seats and larger in-flight entertainment screens and improved user interface for its A330 and three A350 aircraft.
Finnair aims to serve roughly 100 destinations in Europe, Asia, and the United States this summer, including new long-haul routes to Busan in South Korea, Tokyo Haneda in Japan, and Dallas and Seattle in the United States.