Jetstar adds smart new customer service tool

TD Guest Writer

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Ask Jess
Ask Jess

Jetstar Asia has launched a new service offering 24-hour online support for its customers.

‘Ask Jess’ is now available via the low-cost carrier’s Singapore website and will answer queries relating to their flight, including booking, baggage and seating.

But while other airlines have live chat systems, Jetstar says Ask Jess is the only one to use technology that understands a customer’s words and intent, to provide a simulated human conversation.

“Jetstar invests in technology that saves our customers time and streamlines the whole travel experience,” said Jetstar Asia’s CEO, Bara Pasupathi. “Creating a leading edge online experience and capability allows our customer service team to focus on our passengers with more specific and challenging requests, improving the experience for everyone.”

Ask Jess is already available on Jetstar’s Australia, New Zealand and Singapore websites and will be rolled out in different languages on the homepages for other Jetstar regional airlines in future.

Customers can still contact Jetstar call centre, live chat at, Facebook or Twitter.
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