Jetstar urges passengers to use self-service technology

TD Guest Writer

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Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday
Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday

Jetstar Asia is encouraging its passengers to use self-service kiosks and mobile technology, under a new initiative.

The low-cost carrier has launched its ‘Fast Tuesdays’ scheme, which urges passengers travelling from Changi Airport to make better use of self-service technology, in a bid to speed up the airport process.

A small number of check-in counters will remain available on Tuesdays until the end of the year, mainly to manage group tours. But regular passengers will be urged to use the kiosks. Jetstar Asia told Travel Daily that it will be “monitoring” the success of the scheme until the end of the year, with a view to expanding the programme.

This follows the recent upgrade and expansion of Jetstar Asia’s check-in kiosks, and the roll-out of new baggage drop stations at Changi.

Jetstar Asia’s CEO, Bara Pasupathi, said the carrier is seeing an increasing trend of customers choosing to use self-service technology.

“Since we introduced the kiosks in May last year we have added five extra kiosks, simplified the instructions, improved the signage at the counters and trained our ground teams to better assist our customers with their check-in experience,” said Pasupathi. “Today, up to 50% of our customers return to use the kiosks when they travel as they become familiar with the ease and convenience.

“Our investments in training, innovative airport check-in technology and processes have trimmed queues and streamlined the customer journey,” he added.

Changi’s Jetstar Asia currently has 17 self-service check-in kiosks and six baggage drop stations at Terminal 1.
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