Meliá Koh Samui is launching a raft of stringent health, safety and hygiene measures in the wake of COVID-19, including the appointment of an executive to take charge of the emotional wellbeing of guests.
The 159-room and 41-suite luxury beachfront resort and the first property in Thailand launched under Spanish hotel group Meliá Hotels International has reopened after closing in April due to the spread of Covid-19, and is introducing the sweeping new measures under a global programme called ‘Stay Safe With Meliá’.
Developed in collaboration with certification, inspection and testing company Bureau Veritas, the programme’s rigorous standards are based on World Health Organisation recommendations and are being implemented across all of Meliá Hotels International’s properties upon reopening.
The ‘360-degree’ programme entails a strict cleaning and disinfection plan endorsed by supplier Diversey and uses technological solutions to minimise physical contact between guests and staff, utilising occupational health measures to identify people at risk and management of possible cases of infection.
“We are studiously training our staff in these crucial new operating procedures and standards to ensure only the highest levels of health, safety and hygiene for all of our guests, our staff and our community in this brave new world,” said the resort’s general manager Ernesto Osuna.