UK coach operator National Express has the best reputation among top UK-headquartered road and rail transport providers, a new independent new customer survey has revealed.
The latest UK Customer Satisfaction Index (UKCSI) ranks the coach operator highest for overall customer satisfaction compared to other coach, bus and train operators.
Published by the Institute of Customer Service, which surveys thousands of customers about their experiences with different brands, the study saw National Express improve upon its own score since 2014.
The UKCSI assesses a range of customer priorities including professionalism, quality and efficiency, ease of doing business, problem solving and timeliness.
Tom Stables, National Express UK Coach managing director said: “There is no bigger accolade than the trust and confidence of your customers so we’re really pleased they say we’re strongly delivering on a whole range of things that matter from price to professionalism.
He added: “Customers are at the heart of everything we do and so we’re always striving to improve our service. We will continue to do this by ongoing investment in our people and technology, by listening to customers and of course, by offering unbeatably good value travel.”
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