Collinson https://dev.traveldailymedia.com/tag/collinson/ Informing, connecting and developing the world’s travel industry professionals. Fri, 08 Dec 2023 08:22:10 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Asia Pacific 2024 Travel Trends https://dev.traveldailymedia.com/asia-pacific-2024-travel-trends/ Mon, 11 Dec 2023 01:00:22 +0000 https://www.traveldailymedia.com/?p=857665 The post Asia Pacific 2024 Travel Trends appeared first on TD (Travel Daily Media) Brand TD.

Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson – owners and operators of Priority Pass shares travel trends for 2024.

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Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson – owners and operators of Priority Pass shares travel trends for 2024. Across our network of more than 1,400 airport lounges and travel experiences, lounge visit figures so far this year continue to trend upwards; buoyed by the ongoing growth of travel.

There was a resounding 55% increase in airport lounge visits across Asia Pacific from January to October this year, and a significant 178% year-on-year increase versus the same 10-month period in 2022. Keeping in mind that Asia Pacific was ‘first in, last out’ of the pandemic, it’s perhaps most pleasing to note that lounge visit numbers have surpassed those of the same period in 2019 by 11% – with South Asia and Southeast Asia leading the way.

Looking to the future, travel is expected to complete its full recovery in 2024 and within Asia, much of the heavy lifting will continue to be done by India, Southeast Asia, and increasingly China. Air ticket bookings for travel to locations within Asia Pacific between October and December have recovered to 90% of pre-pandemic levels, and international tourism is expected to reach 80-95% of pre-pandemic levels by the end of this year.

With this return to the skies, consumers are now seeking more enhanced travel experiences and increasingly favouring non-financial, experiential-driven rewards; with airport lounge access the most sought-after travel benefit, on top of VIP privileges, environmental sustainability rewards (e.g. carbon offsetting), and digital rewards (e.g. NFTs). As we enter 2024, we expect this focus on seamless, enjoyable, and stress-free experiences to remain amongst travellers’ top priorities – in turn, presenting brands with a chance to drive deeper customer engagement through travel-related experiences.

To support consumers’ preferences for enhanced travel experiences, we continue to increase and enhance our network of airport lounges and broader travel experiences, while focusing on strategic technology investments in AI, Web 3.0, the metaverse and blockchain; as technology continues to be an enabler and differentiator for more personalised lounge and travel experiences today and into the future.

 

 

 

 

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6 in 10 travellers say airport experience can influence FOSO “Fear of Switching Off”  https://dev.traveldailymedia.com/6-in-10-travellers-say-airport-experience-can-influence-foso-fear-of-switching-off/ Fri, 06 Oct 2023 00:48:03 +0000 https://www.traveldailymedia.com/?p=847391 The post 6 in 10 travellers say airport experience can influence FOSO “Fear of Switching Off”  appeared first on TD (Travel Daily Media) Brand TD.

According to new global research from Priority Pass over a third (35) of people find it difficult to truly switch off from everyday life while on their travels. 

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From city breaks and poolside cocktails to family beach days and solo backpacking adventures, travel is a universal way for people to escape from everyday life and enjoy themselves. Yet, while travel booms, a new trend is emerging: FOSO, a fear of switching off. 

According to new global research from Priority Pass – the original and market-leading airport experiences programme, owned and operated by Collinson -surveying 8,500 people across 13 countries – over a third (35) of people find it difficult to truly switch off from everyday life while on their travels.

The data also shows that the airport experience is critical to how well people can – or cannot – switch off, with more than 6 in 10 (62%) travellers saying pre-flight issues can initiate FOSO on the rest of their trip. However, FOSO can be subsided with airport services: 53% of people worldwide (64% in the UK) said that visiting an airport lounge has improved how they have been able to switch off during previous travels.

Unpacking FOSO
With UK travel in full swing, Priority Pass asked respondents what was causing FOSO and holding them back from experiencing the true benefits of travel.

The constant pressure to be connected is proving a challenge for many. Most Brits admitted to feeling worried about missing messages when not looking at their phone (71%), feeling more stressed having it turned off than on (69%), or leaving their accommodation without it (49%). 68% of Brits even say they experience guilt when they do not respond to messages while on a trip. Many also felt they should be using their flight time to catch up with work or life admin, rather than ‘switching-off’ (51%).

The FOSO is reported to affect Brits of all age groups with Gen Z (47%) experiencing it the most, followed next by Millennials (41%), Gen X (31%) and Baby Boomers (12%). 

According to 76% of all UK respondents, tackling FOSO ahead of travelling could significantly benefit their overall wellbeing. This implies that its influence lasts beyond the moment you return home and forms an important part of your day-to-day happiness.

Making every trip count
As such, Priority Pass asked survey respondents to dig deeper into the habits and environments that best enable them to combat FOSO and effectively switch off on their travels.

The airport experience has fast become a leading barometer for how well people can relax or enjoy their trip. However, data also suggests the pre-flight experience can be a valuable place to tackle FOSO.
In addition to those that have already enjoyed the airport lounge experience, (64%) of Brits believe that visiting one would have a beneficial impact on how they switch off for the remainder of their trip. Travellers selected a smooth check-in, food & beverage, sleeping, and shopping as the next most effective ways to switch off pre-flight.

For many, ‘that holiday feeling’ associated with travelling begins long before arriving at the airport. Over a quarter (27%) of Brits switch off when they are planning their trip, highlighting how important it is for the travel industry to make every step of the journey stress-free and enjoyable, from the booking to the beach.

“We all know that being able to switch off and get away from the stress of every day is more important than ever. That is why so many are turning to travel. However, from our research FOSO is real. We want to ensure people can unwind and relax from the start of their journey, creating memorable experiences” said Christopher Evans, CEO of Collinson International.

“We remain agile to changing travel trends to ensure we are always innovating our range of premium experiences and providing offerings which go beyond the airport lounge. From pre-booking airport transfers and lounge access to visiting sleeping pods, gaming lounges, and spa experiences, we are evolving our portfolio worldwide to ensure travellers can switch off at every point of the journey.”

Chris Ross, President, EMEA at Collinson says “UK lounges have to date been some of the most popular in the world, providing stand-out opportunities for travellers to enrich their airport experience. For today’s consumer, the journey and process of getting there is just as important as the destination itself. From the airport transfer to a choice of dining options, to in-airport activities and relaxation benefits, these all form an integral part of the traveller journey.

“Priority Pass, its partners and others in the travel ecosystem are always striving to help people switch-off and hit that holiday mode feeling. By offering top benefits, which allow people to begin the journey at their best, while tackling their own FOSO along the way.”

Planning the perfect FOSO holiday
Finally, Priority Pass asked survey respondents to build the perfect FOSO-free trip. The findings showed:

  • The best type of trip to ‘switch-off’: according to the research, respondents rated a trip to the beach as the best type of trip to switch-off – followed by a city break, safari, and wellness retreat.
  • How many days is best?it is not the longer the better – those surveyed reported 1-2 weeks, followed by 2-6 days, as the ideal lengths of time to switch-off. Over a month came out the lowest rated.
  • Before boarding the flight: those surveyed said that visiting an airport lounge was their preferred pre-flight ‘switch-off activity.’ Enjoying a smooth prompt check-in experience and having food or a beverage next topped the list for airport relaxation activities.

Priority Pass provides premium airport experiences allowing people to switch-off and arrive at their destination feeling their best. For more information visit PriorityPass.com.

 

 

 

 

 

 

 

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Collinson increases airport lounges and travel experiences in Asia Pacific https://dev.traveldailymedia.com/collinson-increases-airport-lounges-and-travel-experiences-in-asia-pacific/ Thu, 31 Aug 2023 01:15:47 +0000 https://www.traveldailymedia.com/?p=843539 The post Collinson increases airport lounges and travel experiences in Asia Pacific appeared first on TD (Travel Daily Media) Brand TD.

Collinson sees the strong return and growth of travel in Asia Pacific across most markets, and continues expanding its network of airport lounges and travel experiences to cater to the increasing number of travellers. 

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Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, sees the strong return and growth of travel in Asia Pacific across most markets, and continues expanding its network of airport lounges and travel experiences to cater to the increasing number of travellers. 

In the first seven months of 2023 (from January to July), Collinson saw a resounding 44% increase in airport lounge visits across Asia Pacific, with the strongest performing markets being located within South and South-East Asia. Additionally, a 32% increase can be seen when pre-pandemic July 2019 lounge visit figures are contrasted with July 2023.

Todd Handcock, Global Chief Commercial Officer and Asia Pacific President at Collinson, said, “As we celebrate the almost full resumption of travel in the Asia Pacific region, where air passenger traffic is reported to sit at over 90% of pre-pandemic levels, we remain focused on elevating our members’ travel journeys by growing and enhancing our airport lounges and travel experiences. In the first half of this year alone, we worked closely and collaboratively with industry partners across the region to increase the number of airport lounges and travel experiences in Asia Pacific network by close to 20%.”

Priority Pass Members can now access an additional 88 new airport lounges and travel experiences in Asia Pacific. The recently renewed partnership with Plaza Premium saw 27 lounges added across key Asia Pacific travel destinations including Cambodia, Hong Kong SAR, Malaysia, Singapore, Taiwan and the Philippines. Collinson also expanded its network of airport lounges in Indonesia, Vietnam and Malaysia through direct agreements with Blue Sky Group, Noi Bai Aviation Joint Stock Company (SÔNG HỒNG) and SSP Malaysia. Additionally, it has also brought on board seven premium airport lounges in Mainland China through a direct partnership with Guangzhou Baiyun International Airport Business Travel Service Co Ltd.

“As we meet the growing volumes and evolving expectations of travellers, we are remaining focused on expanding our inventory to bring seamless, enjoyable, and stress-free travel experiences to our members. This is further supported by findings from our recent Asia Pacific customer engagement and loyalty research report, where 76% of consumers view the experience provided by a brand to be as important as its products or services,” Handcock added.

The report, which surveyed over 4,750 frequent travellers across 10 markets in Asia Pacific, revealed that travellers in Asia Pacific, particularly Millennials and Gen Z travellers, are seeking unique and immersive experiences. Airport lounge access topped respondents’ list of travel benefits, with other highly-rated experiences including dining discounts, and lifestyle and wellness benefits – all of which are available through a Priority Pass membership.

New experiences that have been added to the Asia Pacific inventory this year include access to co-working spaces – Connect and Miracle Co-working space – in Singapore Changi Airport and Bangkok’s Don Mueang International Airport. Members can also enjoy a wide array of dining choices with 16 new dining establishments brought on board in Australia, Singapore, Hong Kong, Mainland China and Japan. In Japan, travellers can also unwind and relax at Japan’s in-airport Japanese-style public bath at Kutsurogi Dokoro at Chubu Centrair International Airport or choose to take a rest at a nine-hour capsule hotel at Narita Airport.

Today, Priority Pass Members have access to more than 550 airport lounges and travel experiences in Asia Pacific, and over 1,400 globally across the world’s major travel zones. Members can access an ever-growing range of premium experiences – from spas to sleeping pods to dining – that help elevate every journey into something special.

 

 

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Travel-related rewards and benefits have a strong influence on consumers: Collinson https://dev.traveldailymedia.com/travel-related-rewards-and-benefits-have-a-strong-influence-on-consumers-collinson/ Sun, 30 Jul 2023 05:25:08 +0000 https://www.traveldailymedia.com/?p=839674 The post Travel-related rewards and benefits have a strong influence on consumers: Collinson appeared first on TD (Travel Daily Media) Brand TD.

Collinson released its Asia Pacific customer engagement and loyalty research report titled ‘The New Rules of Engagement: Customer Expectations Revealed’.

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Collinson released its Asia Pacific customer engagement and loyalty research report titled ‘The New Rules of Engagement: Customer Expectations Revealed’. Surveying 4,750 respondents across 10 markets in Asia Pacific, the report aims to better understand what consumers in this region expect from brands and companies, as the world enters the “Customer Experience Era”.

The report shows that 76% of consumers in Asia Pacific perceive the experiences that brands and companies provide to be as important as its products and/or services. As consumers form the new “C-suite”, their expectations are rapidly evolving: they want brands to provide hyper-personalised communication and offers, to anticipate their needs, and are eager to build emotional connections with the brands they buy from the most. Against this “Customer Experience Era”, travel-related rewards and benefits have emerged as a rising opportunity for financial services brands to drive better commercial returns. Consumers in India have ranked the following as the top three travel related rewards and benefits they value – access to airport transit hotels, airport lounges, and airport parking.

According to the report, four in five consumers in Asia Pacific are more likely to use their payment cards for travel expenses if the cards offer travel-related rewards or benefits. This trend is especially apparent among consumers from Malaysia (84%), India (83%), Vietnam (82%), Thailand (81%), Mainland China and Hong Kong SAR (both 80%). It is also reported that consumers from India (83%), Vietnam (82%), Hong Kong SAR (81%), Malaysia (81%) and China (79%) are more likely to use payment cards with travel rewards or benefits for daily expenses. Interestingly, millennial consumers make up the largest group with this sentiment, while more than nine in 10 Gen Z consumers in Asia Pacific are likely to join a new customer engagement and loyalty programme if it offers these rewards.

Long-standing behaviours and consumer preferences have shifted in the wake of the pandemic; customers now have higher expectations of enhanced, highly relevant experiences. At the same time, brands are under pressure to deliver measurable business impact through their customer engagement activities. Customer experience remains the key to earning long-term, enduring loyalty. While most consumers (60% of surveyed respondents) cite rational rewards such as points or cashback as preferred ways to engage with them; emotional, ‘experiential’ benefits are becoming increasingly significant – especially for younger demographics like Gen Z, and travellers who take 10 or more trips per year. Interestingly, this latter cohort are also members of twice as many customer engagement and loyalty programmes when compared to less frequent travellers.

Non-financial, experiential-driven rewards sought after by consumers in Asia Pacific include airport lounge access (41%); VIP privileges (39%); environmental sustainability rewards, such as carbon offsetting (26%); digital rewards in the form of NFTs (19%); access to digital experiences in the Metaverse and charitable donations (both 18%). These types of benefits are most appealing to millennial and Gen Z respondents. Consumers in India too have shared that they prefer engaging with brands digitally – through mobile apps (66%), email (54%), website (51%), and social media (48%).

Financial services brands have an advantage when it comes to providing the experiences consumers increasingly desire, connecting customer data across products to identify and predict major life events. An increasing number of brands, particularly in the financial services sector, are in turn creating more contextual engagements by identifying and leveraging micro-moments in their customers’ lives to add value – and in turn, generate a direct and measurable impact to their business.

Linked to the rising popularity of experiential rewards, the Report findings also highlight the popularity of customer engagement and loyalty programmes that come with the ability to redeem and use travel-related rewards and benefits. Nine out of 10 consumers are attracted to join such programmes, more so consumers from Vietnam (97%), Malaysia (94%), Thailand (94%), India (90%) and China (89%).

With travel firmly back on the agenda globally, the report also discovered that consumers in India rate airport lounge access as one of the most appealing travel-related reward – in turn having a positive effect on Indian travellers’ emotional connection to the brand providing access – with respondents in India advising it makes them feel valued (59%) and rewarded (57%).

Sumit Prakash, Country Director, India and South Asia at Collinson comments: “With the positive recovery of travel and the growing appeal of travel-related rewards and benefits to consumers in India, it presents an exciting opportunity for brands, particularly in the financial services sector, to design a strong travel-experience focused proposition to re-engage and build stronger relationships with their most valued customers. By doing so, it will enable brands to capture the hearts and minds of their customers (the new “C-Suite” of this era) and in turn, drive commercial returns in this “Customer Experience Era”.

 

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Collinson partners with Singapore Airlines to offer passengers Airport Lounge Access https://dev.traveldailymedia.com/collinson-partners-with-singapore-airlines-to-offer-passengers-airport-lounge-access/ Wed, 14 Jun 2023 03:15:13 +0000 https://www.traveldailymedia.com/?p=824687 The post Collinson partners with Singapore Airlines to offer passengers Airport Lounge Access appeared first on TD (Travel Daily Media) Brand TD.

Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, has partnered with Singapore Airlines (SIA) to offer Lounge Pass to SIA’s customers.

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Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, has partnered with Singapore Airlines (SIA) to offer Lounge Pass to SIA’s customers. This partnership, effective immediately, allows SIA passengers to pre-book airport lounge access for both the outbound and inbound legs of their journeys. All travellers flying with Singapore Airlines and their codeshare airline partners, regardless of cabin class, programme status, or route can purchase a Lounge Pass.

Today, Lounge Pass offers pre-bookable airport lounge access at over 600 airport lounges worldwide, located across 100 markets and countries, at over 350 airports – ensuring SIA’s customers’ journeys are enhanced, wherever they choose to travel.

With travel now back to full strength, and travellers now seeking premium experiences that add value to their journeys, this collaboration with SIA is timely. Collinson’s recent Global Traveller Sentiment Survey revealed nearly 62% of travellers are willing to cut back on non-essential retail purchases to fund their travels and pay for premium travel experiences that enhance their journey. Specifically, 47% of respondents said they will pay for access to lounges, 43% for an upgraded seat and 39%, a direct flight.

“Singapore Airlines has a stellar reputation for providing outstanding service to its passengers. Collinson is proud to partner with this leading airline and to help further enhance their travellers’ experience by providing access to airport lounges,” said Todd Handcock, Global Chief Commercial Officer and President Asia Pacific at Collinson. “We are very much looking forward to welcoming SIA’s customers into our airport lounges and delivering a comfortable airport experience where they can unwind and recharge before their flight.”

 

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Priority Pass expands airport takeout service to 14M+ members https://dev.traveldailymedia.com/priority-pass-expands-airport-takeout-service-to-14m-members/ Tue, 11 Apr 2023 00:05:28 +0000 https://www.traveldailymedia.com/?p=785280 The post Priority Pass expands airport takeout service to 14M+ members appeared first on TD (Travel Daily Media) Brand TD.

Priority Pass, the original and market-leading airport experiences programme, owned and operated by Collinson, has expanded its paid-for Airport Takeout service, helping travellers save time with seamless food ordering

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Priority Pass, the original and market-leading airport experiences programme, owned and operated by Collinson, has expanded its paid-for Airport Takeout service, helping travellers save time with seamless food ordering. Today, more than 14 million Priority Pass members have access to the airport takeaway service meaning more members can avoid the queues at busy airports.

Additionally, the number of food and beverage (F&B) outlets has grown by 65%, offering convenient takeaway ordering from more than 485 outlets at 44 airports across the UK and the US, including Dallas Fort Worth International, Los Angeles International, London Heathrow and Manchester.

Bringing a wide variety of F&B options to travellers, Airport Takeout caters for a wide selection of in-airport dining choices and dietary requirements including Vegan, Gluten Free, Vegetarian and a vast array of global cuisines. Future expansion plans will also see the service launched in countries including Australia, Denmark and the UAE. Whether travellers want to easily access fast food or dishes devised by celebrity chefs for finer dining outlets, Airport Takeout helps them find exactly what they want to suit their preferences – whether it be price, dietary requirements and even wait times.

Airport Takeout is powered by Servy, the enterprise self-service platform for hospitality formerly known as Grab. The convenient, no-wait solution lets members select and pay for food and beverage orders from participating outlets through the Priority Pass app*, which members must be logged into. A paid-for takeaway service, Airport Takeout is not redeemable as an entitlement.

“Travel is not just about enjoying the destination. The experience of the journey is just as important and, for many travellers, dining at the airport is something they look forward to. We also recognise that for many, having the ability to browse for specialist dietary requirements is a welcome addition to improving their overall travel experience, helping travellers pre-plan their dining and removing a potential layer of stress from their journey. The expanded Airport Takeout service forms part of our goal to deliver a broad range of digitally-enabled travel experiences that enhance our members journeys at every touchpoint. By increasing both the number of members with access and outlets available to order from, we’re bringing a great variety of dining options to travellers, letting them order exactly what caters to their unique preferences in just a couple of clicks,” said Christopher Evans, Joint CEO of Collinson.

The service is the latest from Collinson in its mission to help the world travel with ease and confidence. Airport Takeout especially caters to a growing demand from travellers for digital solutions that speed up the airport journey and make the travel experience more seamless and convenient.

“Traveller needs and behaviours are continuously evolving, which presents a tremendous opportunity for us to transform the airport dining experience together with our strategic partner, Collinson,” said Jeff Livney, Founder and CXO of Servy. “We’re excited about the future and continuing to work together to develop digital experiences and contactless solutions that will not only be more convenient for travellers but will also maximise value for our airport and hospitality partners.”

Today’s announcement further underscores Collinson’s expansion of the travel experiences offered alongside its portfolio of airport lounges within the Priority Pass programme. At present, it includes lounge, sleep, retail, spa, fitness, F&B and travel services, such as a car hire and airport transfers.

 

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Asian travellers display a strong appetite for international leisure travel https://dev.traveldailymedia.com/asian-travellers-display-a-strong-appetite-for-international-leisure-travel/ Sun, 10 Jul 2022 22:49:37 +0000 https://www.traveldailymedia.com/?p=702934 The post Asian travellers display a strong appetite for international leisure travel appeared first on TD (Travel Daily Media) Brand TD.

As we set foot into a post-COVID world with easing restrictions, the travel ecosystem continues to be in a state of flux. Against this backdrop, a new study has been commissioned by Collinson, a global leader in traveller experiences, which provides insight into the latest trends and expected travel habits of travellers across the Asia […]

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As we set foot into a post-COVID world with easing restrictions, the travel ecosystem continues to be in a state of flux. Against this backdrop, a new study has been commissioned by Collinson, a global leader in traveller experiences, which provides insight into the latest trends and expected travel habits of travellers across the Asia Pacific.

The study, which surveyed over 5,000 frequent travellers across seven major markets of Asia Pacific including Australia, China, Hong Kong, India, Japan, Singapore and South Korea, reveals that the state of travel in 2022 will see a marginal improvement from the prior year in terms of the percentage of travellers undertaking frequent trips.

Travellers who averaged 6 return trips pre-pandemic (2019), are beginning to return to the skies, with an average of 3 self-predicted return trips planned for 2022. However, with countries across the Asia Pacific easing their travel restrictions and requirements in recent times, the pent-up demand amongst travellers is likely to result in a further spike in trips this year across the region.

Planned trips on the horizon

With summer in the northern hemisphere ushering in what has generally been believed to be the “peak travel season”, one can expect to see a rise in travel around the region as people start planning their much-awaited vacations. Although the majority of these trips are expected to be domestic leisure trips, 55% of respondents have expressed an interest in travelling outside of their home market for at least one trip.

This is significant, as it showcases that the number of people who are willing to undertake international travel has grown by nearly 10% since 2021, while domestic leisure travel growth remains steady at 3% for the same period. Equally, it reflects how travellers are not holding back on the scale of their journey and remain eager to make up for the time and experiences lost over the last two years due to the pandemic.

Of all the forms of travel, be it leisure, business or a mix of the two, business travel is the one that has been impacted the most. On one hand, nearly 70% of travellers have booked at least one leisure trip in 2022, but this sits at less than 50% for corporate travel. Overall, across all forms of travel, the number of return trips is seeing a gradual increase. Whilst this shows positivity, some concerns remain around returning to travel, with 61% of the research respondents indicating that the pandemic continues to have a discouraging effect on their air travel.

Travel anxieties continue to linger

Despite people committing to travel in 2022, a large portion of travel hesitation seems to stem from people’s unwillingness to be inside an airport. Close to half (42%) of respondents indicated having anxiety about picking up infections while at the airport.

The remainder fear that crowds at the airport may lead to another outbreak, whilst others want to avoid the logistical hassles that come with travelling in the new normal – including mask-wearing, travel restrictions, mandatory quarantines, and more. However, only a little over 10% of people still feel unsafe about travel, which is a promising trend when it comes to travel recovery.

Airport lounges aiding the journey 

Airport lounges are seen as key in curbing travel anxiety – on average, travellers regard lounge access as the number one most desirable travel benefit at the airport. 55% of respondents selected that they “feel valued as a customer” as their number one emotion when they have access to a lounge as a reward benefit in markets such as China, Hong Kong, Singapore and South Korea.

A further 41% also agreed that lounge access makes them feel safer when undertaking air travel. However, these numbers are significantly higher in markets such as China and India, where borders have largely remained closed in 2022. In China, in particular, 64% admit that being in a lounge makes them feel safer, whilst slightly less than 70% believe that having access to a lounge makes them feel valued.

Rewards in today’s new era of travel

The survey also revealed that a focus on improving the entire customer journey in these testing times could yield significant dividends for brands. Todd Handcock, Asia Pacific President for Collinson said, “After two long years of waiting for the pandemic to recede and borders to open up, people across Asia are eagerly embracing the return of travel. This is an encouraging trend given that apprehensions around travel safety continue to exist. As countries further relax their travel restrictions and people head out to their dream vacations, brands will have new opportunities to innovate and enhance customer experiences aligned with the return of travel.”

With COVID-19 continuing to result in additional checks and balances at airports, it is inevitable that travellers will demand fresh airport lounge experiences. The increased emphasis on safety and celebration of the return to travel is expected to make travellers attach an increased value to travel-related benefits. 

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87% Indian travellers want airport lounge access https://dev.traveldailymedia.com/87-indian-travellers-want-airport-lounge-access/ Fri, 08 Jul 2022 03:44:09 +0000 https://www.traveldailymedia.com/?p=702809 The post 87% Indian travellers want airport lounge access appeared first on TD (Travel Daily Media) Brand TD.

Collinson research revealing that 49% of Indian travellers ‘feel safer at the airport’ when they’re able to access a lounge

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International demand for air travel has picked up substantially as restrictions across countries ease. Travellers who averaged 6 return trips pre-pandemic (2019), are beginning to return to the skies, with an average of 3 self-predicted return trips planned for 2022, found a new study commissioned by Collinson, a global leader in traveller experiences.

The research, which seeks to understand the latest trends and travel habits driving Asia Pacific customers, surveyed almost 5,400 frequent travellers across seven major markets – Australia, China, Hong Kong, India, Japan, Singapore and South Korea. India saw the largest number of respondents to the research out of all the markets included, with 1,063 participants (20%).

With summer in the northern hemisphere ushering in what has generally been believed to be the “peak travel season”, one can expect to see a rise in travel around the region as people start planning their much-awaited vacations. Although the majority of these trips are expected to be domestic leisure trips, 55% of respondents have expressed an interest in travelling outside of their home market for at least one trip.

Looking at India specifically, the market appears to be ahead of the curve, with Indian airports witnessing a steep ramp-up in international passenger traffic. Travel reached 72% of pre-COVID levels in May this year, and is expected to reach 80-85% of pre-COVID levels by April 2023. Major destinations driving this demand are South East Asia, the Middle East and Europe.

This is significant, as it reflects how travellers are not holding back on the scale of their journey and remain eager to make up for the time and experiences lost over the last two years due to the pandemic.

Airport lounges are seen as key in curbing travel anxiety – with the Collinson research revealing that 49% of Indian travellers ‘feel safer at the airport’ when they’re able to access a lounge. On average, travellers regard lounge access as the number one most desirable travel benefit at the airport, leading to 87% of Indian travellers expecting airport lounge access as a premium card benefit. 55% of Indian respondents said they felt ‘rewarded’, while a further 52% of Indian respondents said lounge access made them ‘feel valued as a customer’.

Todd Handcock, Asia Pacific President for Collinson said, “After two long years of waiting for the pandemic to recede and borders to open up, people across India are eagerly embracing the return of travel. This is an encouraging trend given that apprehensions around travel safety continue to exist. Recognising the value travellers place on lounge, we’re extremely pleased to support Indian travellers’ return to the skies through the launch of Priority PassTM Access India.”

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Go Give One! Virgin Atlantic, Collinson and PATA join hands to tackle COVID-19 vaccine inequity https://dev.traveldailymedia.com/go-give-one-virgin-atlantic-collinson-and-pata-join-hands-to-tackle-covid-19-vaccine-inequity/ Fri, 17 Dec 2021 00:00:52 +0000 https://www.traveldailymedia.com/?p=683444 The post Go Give One! Virgin Atlantic, Collinson and PATA join hands to tackle COVID-19 vaccine inequity appeared first on TD (Travel Daily Media) Brand TD.

Virgin Atlantic has joined travel services specialist Collinson and the Pacific Asia Travel Association (PATA) as part of the Global Travel Sector Vaccine Coalition

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The post Go Give One! Virgin Atlantic, Collinson and PATA join hands to tackle COVID-19 vaccine inequity appeared first on TD (Travel Daily Media) Brand TD.

Virgin Atlantic has joined travel services specialist Collinson and the Pacific Asia Travel Association (PATA) as part of the Global Travel Sector Vaccine Coalition. Together, they will use their collective reach to play a part in ensuring everyone, no matter where they are in the world, has access to the COVID-19 vaccine.

The travel industry has been heavily affected by the COVID-19 pandemic. With the emergence of a new variant and renewed travel bans, it is urgent to address low vaccination rates in middle and low-income countries.

Anil Soni, Chief Executive Officer of the WHO Foundation, said: “Vaccine inequity is morally unjust and economically and epidemiologically self-defeating. We need everyone to help protect the world. We are thrilled to see this leadership from industry heavyweights to get vaccines to people who need them most. The Global Travel Sector Vaccine Coalition is a great example of how companies can join forces to make a global difference. We invite other members of the travel industry to join us to power vaccines around the world. Together, we can all play our part to ensure vaccines for everyone, everywhere.”

The Collinson COVID-19 Testing Initiative first launched in October 2020 and is now at several major UK airports. Listening to their experience, WHO Foundation and Collinson formed the Travel Coalition in recognition of how the industry can make a real difference.

David Evans, Joint CEO at Collinson, said: “We are delighted to be supporting the WHO Foundation’s Go Give One campaign. The travel and tourism industry knows only too well how important it is for everyone, everywhere to have access to vaccines if we are to end the COVID-19 pandemic. We’ve seen first-hand how our industry has had to adapt to ensure the safety of people and organisations in this new reality and are calling on the sector now to join us as part of the Travel Coalition. There’s a true power in numbers to getting this done, and we’re urging our customers to give what they can, as well as asking other travel companies to join forces with us. It’s time to stamp out vaccine inequality, so support however you can, especially during this time of year – the season for giving back.”

Virgin Atlantic is supporting the Go Give One campaign through on board donations this December and with an additional donation from the Virgin Atlantic Foundation.

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Why travel agents are increasingly the go-to option for travellers https://dev.traveldailymedia.com/why-travel-agents-are-increasingly-the-go-to-option-for-travellers/ Wed, 24 Nov 2021 07:00:13 +0000 https://www.traveldailymedia.com/?p=681863 The post Why travel agents are increasingly the go-to option for travellers appeared first on TD (Travel Daily Media) Brand TD.

Travellers are increasingly wanting expert advice and support as the international travel rebound gathers steam

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The global resurgence of travel, after an 18-month pandemic-induced shutdown, represents a new dawn for the travel agent, according to for GOPASS Global CEO Mark Radford. “Increasingly people are looking for a trusted partner who can not only advise them about the safest travel options but also be there for them when things go awry due to the ever-changing COVID rules and protocols,” he says.

Radford’s comments are supported by two recent surveys which highlight a changed travel mindset and a big opportunity for travel agents to claw back share from the major online travel aggregators. A News Corp poll of Australian consumers found that at least 48 per cent of overseas travel intenders say the complexity of travelling means they are seeking expert help more than ever.

The survey also found that value, reliability, flexibility and customer service topped the list of considerations for travellers selecting a travel company.  Lowest price ranked 9 out of 13 attributes.

Another recent poll of 46,000 global travellers by Collinson also reflected the shift in focus to safety, with 78% of respondents saying that being vaccinated was the key to their confidence in the safety of air travel.   Interestingly, as many as 82% of APAC respondents support a vaccination passport. “The bottom line is that travel agents equipped with the best data and risk management solutions are going to be in big demand for the foreseeable future,” says Radford.

Launched in January, GOPASS Global has become the go-to solution for travel agents struggling to find accurate and reliable sources of information about the ever-changing rules and regulations. GOPASS uses AI and deep learning to provide the most accurate and up-to-date information, in near real time, from 35 global sources of data, including vaccination rates, border restrictions, quarantine requirements and safety protocols. Agents only need to enter the PNR or flight numbers to receive a detailed COVID risk analysis of the planned itinerary. For corporate travel managers and TMCs, GOPASS is the only solution that also analyses and quantifies the risk, providing a risk score out of 10, making it the perfect complement to existing duty of care programmes.

GOPASS also offers a Bio Risk Map which enables users to simply tap on a destination to instantly receive granular level information about vaccination, infection and risk rates by country or state. Most importantly, the solutions are very affordable and super easy-to-use, saving travel agents an enormous amount of time and stress, as well as delivering a huge competitive advantage.

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UAE and Saudi travellers focus on mental wellbeing in post-pandemic time https://dev.traveldailymedia.com/uae-and-saudi-travellers-focus-on-mental-wellbeing-in-post-pandemic-time/ Thu, 15 Apr 2021 08:37:32 +0000 https://www.traveldailymedia.com/?p=641069 The post UAE and Saudi travellers focus on mental wellbeing in post-pandemic time appeared first on TD (Travel Daily Media) Brand TD.

New research from global traveller experiences expert Collinson has found that travellers are as worried about their mental wellbeing as they are their physical wellbeing

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While physical wellbeing has been at the forefront of all discussions around the recovery of the travel sector, new research from global traveller experiences expert Collinson has found that travellers are as worried about their mental wellbeing as they are their physical wellbeing.

Societal awareness and the importance of mental health has increased sharply over the past few years and this is no different when it comes to travel. When travelling in the future, 76% of travellers in the UAE and 80% in Saudi Arabia have said they’ll be prioritising their mental wellbeing more when they travel now than they did before COVID-19. Despite there being a pent up demand for travel in the region, the majority of travellers (62% in the UAE and 67% in KSA) think travel post-pandemic will be more stressful in the current climate.

When asked what travel brands could do to help the situation, in both countries, 38% of travellers said they would value propositions from providers that prioritise their mental wellbeing. Travellers also highlighted additional services that they would be willing to pay for to improve their wellbeing at the airport.

These included spaces such as airport lounge access, as many as 37% would pay for this in KSA whilst 30% of UAE respondents would pay for a quiet place in which to sit and relax. 18% in the UAE and 28% in KSA have also said they would pay extra for access to airport sleep pods.

The findings, taken from two sets of research, one conducted pre-pandemic and the other during the pandemic, show that passengers in the region are of course looking for visible health and hygiene measures once they begin travelling again, including hand sanitisers throughout the airports (85% in the UAE and 88% in Saudi) and temperature checking at the airport (80% in the UAE and 85% in Saudi).

When asked why they might be hesitant to travel in light of COVID-19, the top reason given amongst 54% of travellers in the UAE and 40% of travellers in Saudi was the worry around needing to quarantine either on arrival or return. Wanting to avoid long quarantine periods is likely a reason why an average of 83% passengers across both countries placed such importance on testing on departure as a crucial element to their overall travel experience.

84% across both countries also placed a high importance on being tested on arrival, indicating that COVID-19 testing has now crossed the line from being a government or airline pre-requisite for travel to some destinations, to something that people also want to see at their destination to give them added confidence to take to the skies once more.

Ultimately, passengers are looking for a seamless, stress-free experience, with social distancing measures in place from check-in to arrival, coupled with a quick and efficient journey. As such, 34% in the UAE and 31% in KSA are willing to pay for fast-track security, while 35% of UAE and 36% of KSA passengers say that they would pay more for a free seat next to them on the plane to ensure extra space on their journey.

An average of 85% across both countries said social distancing was important to them as they move through the airport, whilst the same number specifically said they wanted access to socially distanced spaces in which to ‘de-stress’ and ‘relax away from the crowds’.

Priyanka Lakhani, director of South Asia and commercial director of Middle East and Africa at Collinson said: “In the context of travel during Covid-19, it’s often the conversation around physical wellbeing that has dominated so it’s very insightful to understand more about the importance passengers in the region place on the emotional and mental wellbeing aspects of their journey. While hygiene measures are critical, looking after travellers’ all-round wellness across the travel experience will be just as important and will help the travel industry shape its offering to encourage and rebuild traveller confidence. The travel industry needs to stay flexible, resilient and innovative in adapting to ever-changing situations and to ensure the traveller experience is as comfortable and safe as possible.”

Collinson commissioned the two pieces of research, of 18.5k travellers in 2019 and 12.6k in 2020. The company works with partners from across the travel ecosystem, including airlines, airports and hotel groups as well as travel loyalty programme providers and premium credit cards that lead with travel benefits.

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Study finds travellers want comfort above all else https://dev.traveldailymedia.com/study-finds-travellers-want-comfort-above-all-else/ Wed, 12 Feb 2020 04:48:36 +0000 https://www.traveldailymedia.com/?p=536136 The post Study finds travellers want comfort above all else appeared first on TD (Travel Daily Media) Brand TD.

When it comes to a good travel experience, the most important ingredient is comfort, according to a new survey from Collinson, ‘Love the Journey’. Comfort is prioritised by 74% of travellers, greatly out-ranking other factors such as value for money (60%) and efficiency (49%). The survey, which will be released in its entirety later in […]

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When it comes to a good travel experience, the most important ingredient is comfort, according to a new survey from Collinson, ‘Love the Journey’. Comfort is prioritised by 74% of travellers, greatly out-ranking other factors such as value for money (60%) and efficiency (49%). The survey, which will be released in its entirety later in the year, examines traveller wellbeing among more than 25,000 participants globally.

The world is travelling more than ever, with the International Air Transport Association (IATA) predicting that 8.2 billion passengers will take to the sky each year by 2037. More passengers mean bigger crowds and more stringent security requirements, adding up to longer queues and greater potential for disruption. These factors could be why travellers are increasingly prioritising comfort over more functional concerns such as cost and efficiency.

“Unique travel journeys.”

Travellers crave comfort so much that they are increasingly willing to pay for additional benefits to help them secure it. The top two upgrade options are airport lounge access (32%), and extra legroom on the plane (31%).

Christopher Evans, joint CEO at Collinson said: “The competition to optimise and monetise the traveller journey is already heating up. The challenge and opportunity for travel benefit providers and airports is to understand where their propositions fit into the millions of unique travel journeys we see each day, and how they can positively impact travellers both in the moment and throughout the broader end-to-end experience.”

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Happy travellers spend more money at airports https://dev.traveldailymedia.com/happy-travellers-spend-more-money-at-airports/ Wed, 25 Dec 2019 01:30:57 +0000 https://www.traveldailymedia.com/?p=531003 The post Happy travellers spend more money at airports appeared first on TD (Travel Daily Media) Brand TD.

According to the research from Collinson, travellers are more likely to spend their hard-earned money at the airport if their experience is right. The international findings show that in order to increase passenger dwell time and spend, airports and their ecosystem of travel-related businesses and brands must make traveller across the entire journey – a […]

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The post Happy travellers spend more money at airports appeared first on TD (Travel Daily Media) Brand TD.

According to the research from Collinson, travellers are more likely to spend their hard-earned money at the airport if their experience is right. The international findings show that in order to increase passenger dwell time and spend, airports and their ecosystem of travel-related businesses and brands must make traveller across the entire journey – a paramount concern.

Collinson’s ‘Airport Journey’ global report surveyed 6,667 people across 11 countries in the Americas, EMEA and APAC to track evolving traveller preferences and behaviours and learn more about travellers’ satisfaction with the airport experience.

The research found that overall, traveller satisfaction with the airport experience is on the rise. In 2019, 63% of global travellers say they enjoy the airport experience, a jump of 13 percentage points from 2018 when only 50% of travellers said the same.

However, there is a significant gulf between traveller satisfaction in Asia and the Middle East, compared to the US and Europe. On average, three in four travellers (74%) across markets like India, China and the UAE enjoy the airport experience, compared to less than half (48%) across markets like the US, the UK and Germany.

The polarisation in airport experience should concern airports and their ecosystem of businesses, because the research also found that happy travellers spend more. Nearly nine in 10 (88%) travellers who routinely spend over USD 200 at the airport say the airport experience is an enjoyable part of the journey.

On the other hand, the least satisfied travellers are also the ones who spend less than USD 28, amongst whom only 40% say they enjoy the airport experience.

Mignon Buckingham, corporate strategy officer of Collinson said: “The airport experience relies on an ecosystem of players, including airlines, airport authorities, security and operational service providers. Dissatisfaction at any point of the airport journey can trigger a loss in overall satisfaction and have a knock-on impact for all other players.”

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Newly rebranded Airport Dimensions eyes expansion https://dev.traveldailymedia.com/newly-rebranded-airport-dimensions-eyes-expansion/ Wed, 18 Sep 2019 09:39:57 +0000 https://www.traveldailymedia.com/?p=520185 The post Newly rebranded Airport Dimensions eyes expansion appeared first on TD (Travel Daily Media) Brand TD.

Airport Lounge Development (ALD), the developer and operator of airport lounges globally, including The Club and Club Aspire brands, has announced its rebranding to Airport Dimensions. This is to support its vision to meet the changing demands of travellers with a broader range of innovative, premium experiences at the airport, beyond its well-loved lounge offering. […]

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The post Newly rebranded Airport Dimensions eyes expansion appeared first on TD (Travel Daily Media) Brand TD.

Airport Lounge Development (ALD), the developer and operator of airport lounges globally, including The Club and Club Aspire brands, has announced its rebranding to Airport Dimensions. This is to support its vision to meet the changing demands of travellers with a broader range of innovative, premium experiences at the airport, beyond its well-loved lounge offering.

Airport Dimensions attracts millions of people into its lounges every year and since 2015, has seen a 278% increase in guest volumes, as well as 80% growth in its lounge locations. Building on the knowledge, experience and partnerships the company has established since launching in 2006, it is aggressively expanding its global footprint.

In the coming months, it will be launching two new lounges in the US, which will expand its footprint in the region, bringing its international network to 22 lounges.

The Club BUF at Buffalo Niagara International Airport will capture the cultural and historic character of the region with a unique mural of the Niagara Falls national heritage area while The Club MSY at Louis Armstrong New Orleans International Airport will feature a uniquely crafted light fixture comprising over six-hundred individually hand-blown glass pendants created by a local New Orleans artisan.

Steve Pinches, CEO of Airport Dimensions which is part of the Collinson company said: “We have ambitious plans to continue exploring new partnerships. This will include introducing even more services beyond the traditional lounge setting, from new rest areas, to gaming spaces and dedicated virtual reality zones.”

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The world’s greatest living explorer joins TRIP Group https://dev.traveldailymedia.com/the-worlds-greatest-living-explorer-joins-trip-group/ Thu, 08 Aug 2019 09:28:58 +0000 https://www.traveldailymedia.com/?p=515660 The post The world’s greatest living explorer joins TRIP Group appeared first on TD (Travel Daily Media) Brand TD.

Sir Ranulph Fiennes has thrown his support behind the Travel Risk and Incident Prevention (TRIP) Group by becoming patron of the travel safety think tank. The world’s greatest living explorer, who was the first to circumnavigate the globe via the poles, has reaffirmed his commitment to the field of travel risk management by supporting the […]

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The post The world’s greatest living explorer joins TRIP Group appeared first on TD (Travel Daily Media) Brand TD.

Sir Ranulph Fiennes has thrown his support behind the Travel Risk and Incident Prevention (TRIP) Group by becoming patron of the travel safety think tank. The world’s greatest living explorer, who was the first to circumnavigate the globe via the poles, has reaffirmed his commitment to the field of travel risk management by supporting the TRIP Group.

In a statement, Sir Ranulph said: “The TRIP Group represents a forward thinking, practical and effective approach to travel risk management.”

The think tank aims to seek realistic and practical solutions to the challenges faced by modern travellers. Its primary objective is working together with partners to keep travellers safe. It has created a travel risk management community with over 200-member organisations, across a wide variety of industry sectors, including the travel industry, insurance and assistance companies, NGOs, higher education and government departments.

Lloyd Figgins, chairman of the TRIP Group said: “Having someone so internationally renowned for his exposure to travel risk as our patron has been a major boost. Sir Ranulph has been an exceptionally popular choice among our membership.”

This exciting development follows on from the recent news regarding the TRIP Group’s partnership with Collinson, that focuses on the provision of medical, security and travel risk management services.

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New alliances: Collinson partners with TRIP Group for Travel Risk Management https://dev.traveldailymedia.com/new-alliances-collinson-partners-with-trip-group-for-travel-risk-management/ Mon, 17 Jun 2019 06:51:39 +0000 https://www.traveldailymedia.com/?p=507453 The post New alliances: Collinson partners with TRIP Group for Travel Risk Management appeared first on TD (Travel Daily Media) Brand TD.

Collinson, a global player in the provision of medical, security and travel risk management services, has partnered with the Travel Risk and Incident Prevention (TRIP) Group to offer best practice and promote learning amongst employers and help organisations fulfil their duty of care to travelling employees by keeping them safe, secure, healthy and well. Collinson […]

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The post New alliances: Collinson partners with TRIP Group for Travel Risk Management appeared first on TD (Travel Daily Media) Brand TD.

Collinson, a global player in the provision of medical, security and travel risk management services, has partnered with the Travel Risk and Incident Prevention (TRIP) Group to offer best practice and promote learning amongst employers and help organisations fulfil their duty of care to travelling employees by keeping them safe, secure, healthy and well.

Collinson will share its global medical and security expertise through the TRIP Group’s dedicated learning forums for its travel risk management (TRM) community. Comprising over 150 member organisations, the community includes multinational and corporates, NGOs, university and higher education institutions, government departments and companies within the travel and tourism industry.

Scott Sunderman, head of assistance at Collinson, said: “The TRIP Group perfectly complements our own TRM expertise and partnership approach, which allows us to deliver solutions that precisely meet our clients’ requirements and can even go beyond their duty of care obligations.”

“We are changing the landscape”

Lloyd Figgins, chairman of the TRIP Group, commented: “We are changing the landscape of travel risk management and making our focus the safety of travellers, whilst ensuring those charged with travel safety within their organisations have access to the resources and insight they need to help ensure that they are best able to protect their travellers in line with their budgets.”

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Collinson sparks loyalty through airport digital-commerce platform https://dev.traveldailymedia.com/collinson-invests-in-grab/ Wed, 12 Sep 2018 05:21:58 +0000 https://www.traveldailymedia.com/?p=481537 The post Collinson sparks loyalty through airport digital-commerce platform appeared first on TD (Travel Daily Media) Brand TD.

Loyalty and benefits company Collinson has invested in Grab, an airport e-commerce platform that simplifies mobile ordering of airport necessities.

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The post Collinson sparks loyalty through airport digital-commerce platform appeared first on TD (Travel Daily Media) Brand TD.

Loyalty and benefits company Collinson has invested in Grab, an airport e-commerce platform that simplifies mobile ordering of airport necessities.

Collinson invested in Grab to build on its suite of solutions. The partnership will create better digital experiences for frequent travellers, and in return, increase their loyalty. Grab allows travellers to skip queues and promotes airport food and beverage and retail providers by providing mobile capabilities at airports across the UK and US.

Both brands will work together to create new services and commercial opportunities for airport restaurants and retailers. The investment is part of Collinson’s strategy to work with external partners and continue to grow and develop its loyalty brand. Furthermore, Collinson will support Grab’s rollout, leveraging its international footprint to expand to new markets globally.

“To help today’s travellers make the very best use of their limited time”

Colin Evans, founder and chairman of Collinson, commented: “The collaboration with Grab is the latest in a series of investments in exciting, innovative companies that align with our existing product offering to deliver value to both parties.

“The partnership will allow us to extend and enhance the benefits and services we provide as part of our continued drive to discover opportunities to help today’s travellers make the very best use of their limited time in airports and travel hubs worldwide. By developing and working with world-leading services, we continue to accelerate innovation and deliver the most compelling experiences to travellers around the world.”

Grab App

Collinson and Grab are working to align their products to attract digital-savvy travellers. Grab will be introduced at a selection of UK and US airports to Priority Pass Members who have purchased their membership directly through www.prioritypass.com. It will enable them to order food and drinks, directly from the Priority Pass app for convenient pick up within minutes from a range of participating outlets.

“Enhancing the airport experience for busy travellers on the go”

Mark Bergsrud, founder and CEO at Grab, added: “We are excited to partner with Collinson and create engaging digital experiences in airport retail together. We are aligned in maximising value for our partners while enhancing the airport experience for busy travellers on the go.”

Since its launch in 2015, Grab has facilitated over one million orders and is now available in almost 30 airports and over 250 outlets directly through the Grab app and integrations with partners such as American Airlines, Dallas Fort Worth International Airport, London Heathrow Airport and London Gatwick Airport.

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Collinson boosts lounge network in the Middle East https://dev.traveldailymedia.com/collinson-group-lounges-middle-east/ Tue, 10 Jul 2018 13:19:06 +0000 https://www.traveldailymedia.com/?p=474874 The post Collinson boosts lounge network in the Middle East appeared first on TD (Travel Daily Media) Brand TD.

Collinson, a company specialising in loyalty and benefit reward schemes, has announced it will be extending customer access to lounge facilities in the Middle East with two new partnerships in the region.

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Collinson, a company specialising in loyalty and benefit reward schemes, has announced it will be extending customer access to lounge facilities in the Middle East with two new partnerships in the region.

Both partnerships, exclusive to Collinson, will let customers make use of the Primeclass Lounge, operated by TAV Airports Holdings, at Muscat International Airport in Oman, and the naSmiles Lounge, operated by Al Khalejiah Catering, within the Dammam King Fahd International in Saudi Arabia.

“We’re confident both lounges will be popular additions to Collinson’s lounge access programmes”

Priyanka Lakhani, regional commercial director for the Middle East, Africa and India at Collinson, the operator of Priority Pass, commented: “These new partnerships demonstrate our commitment to providing lounge access to our customers all over the world.

“The newly opened terminal at Muscat International is a key hub for the Middle East and is fast becoming a go to destination for business travellers, while the brand-new lounge at King Fahd International provides a sanctuary for travellers with its modern design and spacious layout. With state-of-the-art facilities, we’re confident both lounges will be popular additions to Collinson’s lounge access programmes.”

Both partnerships will see members of the company’s Priority Pass, LoungeKey and Lounge Club schemes (operated by Collinson) given full access to both facilities, as of now.

TAV Holdings general manager, Ali Bora İşbulan, said: “The fruitful partnership between TAV OS and Priority Pass started in 2001 in Istanbul and has gone from strength-to-strength since then. Currently, TAV OS welcomes esteemed Collinson lounge programme customers and members in 15 countries including USA, Germany, Switzerland, Oman and Latvia, to name a few.

“To date, we are proud to have played host to 1 million Collinson lounge programme customers and members in our lounges.”

Monther Alhumyanee, CEO at Al Khalejiah Catering, the operator of naSmiles Lounges in Riyadh and Dammam, Saudi Arabia, added: “Al Khalejiah Catering, one of the leading catering companies in KSA, has partnered with Collinson, the operator of Priority Pass, the original and best-known airport experiences programme.

This partnership is expected to grow to include ten airports in both domestic and international terminals by 2020. Al Khalejiah has introduced a new concept to the airport lounge industry in KSA with a more affordable and modern design which is in line with the booming travel industry in the region. We look forward to welcoming Collinson programme customers and members to our lounges.”

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Collinson extends lounge partnership with Virgin Atlantic in US https://dev.traveldailymedia.com/collinson-extends-partnership-virgin-atlantic/ Tue, 03 Jul 2018 04:16:52 +0000 https://www.traveldailymedia.com/?p=474248 The post Collinson extends lounge partnership with Virgin Atlantic in US appeared first on TD (Travel Daily Media) Brand TD.

Collinson, the loyalty solutions provider and operator of Priority Pass, has announced the extension of its exclusive lounge access partnership to Virgin Atlantic.

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The post Collinson extends lounge partnership with Virgin Atlantic in US appeared first on TD (Travel Daily Media) Brand TD.

Collinson, the loyalty solutions provider and operator of Priority Pass, has announced the extension of its exclusive lounge access partnership to Virgin Atlantic.

Virgin Atlantic Clubhouses are known for its exclusive and luxurious lounges with just ten locations around the world. It was created to help ease passenger blues by giving an ‘upper class’ experience before they go onboard the aircraft. From using locally-sourced ingredients to creating stylish interiors; it makes sure travellers have everything they need before their flight.

Through the extension of the lounge partnership, members will have access to two additional lounges – Washington DC Dulles International and New York NJ Newark International – in addition to the Clubhouse at LAX Los Angeles. Both offer members of Priority Pass, LoungeKey and Lounge Club complimentary food and drinks alongside a range of other amenities.

Matthew Callard, head of Clubhouses at Virgin Atlantic added: “Following the success of our partnership with Collinson at our Virgin Atlantic Clubhouse at LAX it was an easy decision to expand our relationship. We look forward to welcoming Collinson customers into our Newark and Washington DC lounges.”

Washington DC Dulles International

The lounge at Washington Dulles International Airport will be open to customers of Collinson’s airport experiences programs between 6:00 am and 1:30 pm daily. It’s located in Concourse A, across from Gate A32 and is decorated with art created by local artists and with views across the airport, adding to the lounge’s spacious interiors.

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Washington DC Dulles International

New York NJ Newark International

The Clubhouse at Newark Liberty International Airport is located after the security checkpoint in Terminal B, close to the gates and is open to Collinson customers between 2-6 pm daily. The lounge was recently refurbished and offers visitors a taste of Manhattan before they take off. It’s an ideal place to unwind and experience the vibe of New York City.

New York NJ Newark International - Collinson
New York NJ Newark International

Christopher Evans, Joint CEO at Collinson, said: “We’re absolutely delighted to be further extending our partnership with Virgin Atlantic, giving customers and members access to three of the six Virgin Clubhouse lounges located across the United States. We know that our customers and members living in the US will love being able to access these beautiful lounges as will those travelling from abroad.”

Amenities offered to travellers on Virgin Atlantic Clubhouses include:

  • Free Wi-Fi
  • Freshly prepared meals from a seasonal menu
  • Complimentary drinks, including beer and wine
  • Luggage storage

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Collinson extends lounge partnership with Virgin Atlantic in US Collinson, the loyalty solutions provider and operator of Priority Pass, has announced the extension of its exclusive lounge access partnership with Virgin Atlantic. Washington DC Dulles International,Collinson,Virgin Atlantic,Christopher Evans,New York NJ Newark International,Collinson Washington DC Dulles Intl New York NJ Newark