Kiosk Check-in https://dev.traveldailymedia.com/tag/kiosk-check-in/ Informing, connecting and developing the world’s travel industry professionals. Thu, 22 Sep 2022 09:56:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Facial recognition technology arrives at Asia Pacific airport https://dev.traveldailymedia.com/facial-recognition-technology-arrives-at-asia-pacific-airport/ Thu, 09 Mar 2017 06:36:50 +0000 http://www.traveldailymedia.com/?p=248014 The post Facial recognition technology arrives at Asia Pacific airport appeared first on TD (Travel Daily Media) Brand TD.

Brisbane Airport has become the first in Australia to trial facial recognition technology. In partnership with Air New Zealand, the airport is now utilising SITA’s “Smart Path” biometric technology at its check-in kiosks and boarding gates. The idea is to allow passengers to move more smoothly and securely through the airport, reducing queues. “We’re always […]

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The biometric boarding gate at Brisbane Airport
The biometric boarding gate at Brisbane Airport

Brisbane Airport has become the first in Australia to trial facial recognition technology.

In partnership with Air New Zealand, the airport is now utilising SITA’s “Smart Path” biometric technology at its check-in kiosks and boarding gates. The idea is to allow passengers to move more smoothly and securely through the airport, reducing queues.

“We’re always striving to improve the airport experience at Brisbane Airport and this trial will allow us to test and refine new technology that we hope will make standard check-in and boarding processes more efficient and secure in the very near future,” said Roel Hellemons, general manager of strategic planning & development for Brisbane Airport Corporation.

“A key benefit of working with SITA is its technology integrates with our existing common-use infrastructure – check-in kiosks and boarding gates – and can be used by any airline that operates on a common-use kiosk. As we progress we hope to integrate with various government systems for immigration and border checks,” he added.

The facial recognition technology can be integrated into the airport’s existing passenger solutions. Once the passenger’s travel documents are linked to their biometric details during the check-in process, the passenger can be automatically tracked using facial recognition technology as he or she moves through the airport, from check-in to boarding.

Air New Zealand passengers will be the first to trial Smart Path at Brisbane Airport, with plans to expand the service to more international airlines in the coming months. SITA and the airport will also work together to expand the use of the biometric technology into new areas in future.

“Australia has long been recognised as a leader in secure border management and passenger processing. Now Brisbane Airport is leading the way with SITA Smart Path. This is a single, secure, self-service process which simplifies passenger processing for everyone – airlines, airports and border authorities. It is early days at Brisbane Airport but already the response from passengers has been positive,” said Sumesh Patel, SITA’s president for Asia Pacific.

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Brisbane_SITA The biometric boarding gate at Brisbane Airport
Adelaide Airport rolls out self-service solutions https://dev.traveldailymedia.com/adelaide-airport-rolls-out-self-service-solutions/ Tue, 22 Nov 2016 07:37:39 +0000 http://www.traveldailymedia.com/?p=244036 The post Adelaide Airport rolls out self-service solutions appeared first on TD (Travel Daily Media) Brand TD.

Check-in kiosks at Adelaide Airport

Adelaide Airport has selected a series of new self-service solutions from SITA to help it improve its passenger processing. Following the signing of a new five-year deal, the airport’s eight million annual passengers will introduce a total of 32 self-service check-in kiosks and 14 baggage drop stations. Adelaide Airport will also adopt SITA’s AirportPulse system, […]

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Check-in kiosks at Adelaide Airport
Check-in kiosks at Adelaide Airport
Check-in kiosks at Adelaide Airport

Adelaide Airport has selected a series of new self-service solutions from SITA to help it improve its passenger processing.

Following the signing of a new five-year deal, the airport’s eight million annual passengers will introduce a total of 32 self-service check-in kiosks and 14 baggage drop stations.

Adelaide Airport will also adopt SITA’s AirportPulse system, a business intelligence portal that provides “end-to-end visibility” of the airport’s operations, using data to analyse passenger movements.

“As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport,” said Vince Scanlon, Adelaide Airport’s executive general manager for planning & infrastructure.

“Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”

Adelaide Airport’s annual passenger numbers are expected to more than double to 18m by 2034.

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QF check-in AA Check-in kiosks at Adelaide Airport
Malaysia Airlines passengers told to print own baggage tags https://dev.traveldailymedia.com/malaysia-airlines-passengers-told-to-print-own-baggage-tags/ Wed, 17 Aug 2016 07:59:17 +0000 http://www.traveldailymedia.com/?p=239992 The post Malaysia Airlines passengers told to print own baggage tags appeared first on TD (Travel Daily Media) Brand TD.

Malaysia Airlines' check-in kiosks at KLIA (credit: Sorbis)

Malaysia Airlines is demanding that all economy class passengers now print their own baggage tags. The new rule, which comes into effect on 18 August 2016 on all flights departing Kuala Lumpur International Airport, means that passengers will be required to use check-in kiosks to print their baggage tags, before proceeding to the baggage drop […]

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Malaysia Airlines' check-in kiosks at KLIA (credit: Sorbis)
Malaysia Airlines' check-in kiosks at KLIA (credit: Sorbis)
Malaysia Airlines’ check-in kiosks at KLIA (credit: Sorbis)

Malaysia Airlines is demanding that all economy class passengers now print their own baggage tags.

The new rule, which comes into effect on 18 August 2016 on all flights departing Kuala Lumpur International Airport, means that passengers will be required to use check-in kiosks to print their baggage tags, before proceeding to the baggage drop counter.

The national carrier said the move is in line with its “strategy to leverage on technology in order to simplify and reduce the time for check-in, giving customers more control over their travel experience”. It is also expected to help the airline cut costs, as it reduces the need for airport staff.

This is the first phase of a broader project which will eventually see passengers use self-baggage drop facilities by the fourth quarter of 2016.

Fifty check-in kiosks are now available in KLIA’s main departure hall.

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shutterstock_205609051 Malaysia Airlines' check-in kiosks at KLIA (credit: Sorbis)
AirAsia scraps check-in counters at KL https://dev.traveldailymedia.com/airasia-scraps-check-in-counters-at-kl/ Tue, 17 May 2016 09:41:48 +0000 http://www.traveldailymedia.com/?p=236497 The post AirAsia scraps check-in counters at KL appeared first on TD (Travel Daily Media) Brand TD.

AirAsia's check-in kiosks

AirAsia will scrap all counter check-in services for passengers departing from Kuala Lumpur this week. The low-cost carrier has confirmed that, from 18 May, it will only offer self-check-in services at KLIA2 – the group’s largest operating base. A series of automated services will be available to passengers, including as web, mobile and kiosk check-in […]

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AirAsia's check-in kiosks
AirAsia's check-in kiosks
AirAsia’s check-in kiosks (credit: Panom)

AirAsia will scrap all counter check-in services for passengers departing from Kuala Lumpur this week.

The low-cost carrier has confirmed that, from 18 May, it will only offer self-check-in services at KLIA2 – the group’s largest operating base.

A series of automated services will be available to passengers, including as web, mobile and kiosk check-in options. The move applies to all passengers, both on short-haul AirAsia and long-haul AirAsia X flights.

The web and mobile check-in services will be available up to one hour prior to departure for AirAsia flights, and four hours before departure for AirAsia X services. Once they have checked in, passengers will print their own baggage tags, either at home or at the kiosks, before proceeding to a series of baggage drop counters.

To help passengers get used to the new system, AirAsia has launched a series of online tutorial videos to explain the self-service options. And the airline will continue to provide staff to assist passengers who need assistance, such as those travelling with infants or those with reduced mobility.

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Check-in kiosks AirAsia's check-in kiosks (credit: Panom)
Air India adds check-in kiosks at 26 airports https://dev.traveldailymedia.com/air-india-adds-check-in-kiosks-at-26-airports/ Fri, 13 May 2016 04:05:25 +0000 http://www.traveldailymedia.com/?p=236365 The post Air India adds check-in kiosks at 26 airports appeared first on TD (Travel Daily Media) Brand TD.

Check-in kiosks at Delhi Airport (photo by Tooykrub)

Air India has started offering self-check-in kiosks at 26 airports across India. Available for its passengers on its domestic routes, the new kiosks enable passengers to check-in and receive their boarding passes without having to wait in queues at standard check-in counters. Baggage drop counters have also been set up, allowing passengers to weigh and […]

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Check-in kiosks at Delhi Airport (photo by Tooykrub)
Check-in kiosks at Delhi Airport (photo by Tooykrub)
Check-in kiosks at Delhi Airport (photo by Tooykrub)

Air India has started offering self-check-in kiosks at 26 airports across India.

Available for its passengers on its domestic routes, the new kiosks enable passengers to check-in and receive their boarding passes without having to wait in queues at standard check-in counters.

Baggage drop counters have also been set up, allowing passengers to weigh and process their checked bags.

Effective immediately, the check-in kiosks are available at 26 domestic airports in India: Aurangabad, Bengaluru, Bhopal, Bhubaneshwar, Kozhikode, Coimbatore, Kochi, Chennai, Goa, Hyderabad, Indore, Jaipur, Jamnagar, Jodhpur, Kolkata, Lucknow, Nagpur, New Delhi, Mumbai, Mangalore, Raipur, Rajkot, Trivandrum, Udaipur, Visakhapatnam and Varanasi.

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shutterstock_308715404 Check-in kiosks at Delhi Airport (photo by Tooykrub)
Jetstar urges passengers to use self-service technology https://dev.traveldailymedia.com/jetstar-urges-passengers-to-use-self-service-technology/ Tue, 08 Sep 2015 08:09:37 +0000 http://www.traveldailymedia.com/?p=226550 The post Jetstar urges passengers to use self-service technology appeared first on TD (Travel Daily Media) Brand TD.

Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday

Jetstar Asia is encouraging its passengers to use self-service kiosks and mobile technology, under a new initiative. The low-cost carrier has launched its ‘Fast Tuesdays’ scheme, which urges passengers travelling from Changi Airport to make better use of self-service technology, in a bid to speed up the airport process. A small number of check-in counters […]

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Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday
Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday
Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday

Jetstar Asia is encouraging its passengers to use self-service kiosks and mobile technology, under a new initiative.

The low-cost carrier has launched its ‘Fast Tuesdays’ scheme, which urges passengers travelling from Changi Airport to make better use of self-service technology, in a bid to speed up the airport process.

A small number of check-in counters will remain available on Tuesdays until the end of the year, mainly to manage group tours. But regular passengers will be urged to use the kiosks. Jetstar Asia told Travel Daily that it will be “monitoring” the success of the scheme until the end of the year, with a view to expanding the programme.

This follows the recent upgrade and expansion of Jetstar Asia’s check-in kiosks, and the roll-out of new baggage drop stations at Changi.

Jetstar Asia’s CEO, Bara Pasupathi, said the carrier is seeing an increasing trend of customers choosing to use self-service technology.

“Since we introduced the kiosks in May last year we have added five extra kiosks, simplified the instructions, improved the signage at the counters and trained our ground teams to better assist our customers with their check-in experience,” said Pasupathi. “Today, up to 50% of our customers return to use the kiosks when they travel as they become familiar with the ease and convenience.

“Our investments in training, innovative airport check-in technology and processes have trimmed queues and streamlined the customer journey,” he added.

Changi’s Jetstar Asia currently has 17 self-service check-in kiosks and six baggage drop stations at Terminal 1.

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IMG_5427 Jetstar Asia will close most of its regular check-in counters at Changi Airport every Tuesday
SIA, Changi Airport launch FAST check-in service https://dev.traveldailymedia.com/sia-changi-airport-launch-fast-check-in-service/ Wed, 12 Aug 2015 03:19:51 +0000 http://www.traveldailymedia.com/?p=225477 The post SIA, Changi Airport launch FAST check-in service appeared first on TD (Travel Daily Media) Brand TD.

Changi Airport rolls out FAST check-in at T2

Singapore’s Changi Airport has teamed up with Singapore Airlines and SilkAir to trial a new express check-in service. The Fast and Seamless Travel (FAST) initiative will be available for passengers departing Terminal 2, and allows travellers to use 24 check-in kiosks. Having obtained their boarding pass and baggage tags at the kiosks, passengers can then […]

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Changi Airport rolls out FAST check-in at T2
Changi Airport rolls out FAST check-in at T2
Changi Airport rolls out FAST check-in at T2

Singapore’s Changi Airport has teamed up with Singapore Airlines and SilkAir to trial a new express check-in service.

The Fast and Seamless Travel (FAST) initiative will be available for passengers departing Terminal 2, and allows travellers to use 24 check-in kiosks. Having obtained their boarding pass and baggage tags at the kiosks, passengers can then leave their luggage at baggage drop counters.

Passengers with only carry-on bags can print their boarding passes and proceed directly to immigration. Alternatively, passengers who checked in online or using their mobile device can bypass the kiosks altogether and go straight to immigration.

“The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency,” said Jayson Goh, senior vice president for airport operations management at Changi Airport Group (CAG).

“CAG is pleased to partner Singapore Airlines and SilkAir on the FAST journey and will work closely with the airlines to continuously refine the process where necessary, so as to bring about a greater travel experience for our passengers.”

Following the initial trial, CAG will roll out a full suite of FAST options in 2016, including the launch of another 24 kiosks at Terminal 3.

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Changi Airport rolls out FAST check-in with SIA SilkAir Changi Airport rolls out FAST check-in at T2
Airports invest in technology for “connected travellers” https://dev.traveldailymedia.com/airports-invest-in-technology-for-connected-travellers/ Thu, 06 Nov 2014 04:50:37 +0000 http://www.traveldailymedia.com/?p=214212 The post Airports invest in technology for “connected travellers” appeared first on TD (Travel Daily Media) Brand TD.

Check-in kiosks are among the most popular IT investments for airports

Airlines around the world are investing in new technology to serve “connected travellers”, a major new study has found. According to the results of the 2014 Airport IT Trends Survey by aviation technology company SITA and Airports Council International (ACI), improving passenger services is the number one IT investment priority for airports. Forty-seven percent of […]

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Check-in kiosks are among the most popular IT investments for airports
Check-in kiosks are among the most popular IT investments for airports
Check-in kiosks are among the most popular IT investments for airports

Airlines around the world are investing in new technology to serve “connected travellers”, a major new study has found.

According to the results of the 2014 Airport IT Trends Survey by aviation technology company SITA and Airports Council International (ACI), improving passenger services is the number one IT investment priority for airports.

Forty-seven percent of airport chief information officers (CIOs) surveyed said they were focusing on IT infrastructure that improve the passenger experience. Self-service and mobile options are key areas of investment, with more than 80% of airports planning a project in these areas over the next three years.

And it appears that airports also now have more money to invest in IT: 63% of CIOs said they expect to spend more on technology in 2014 than last year, and their total spend is estimated to reach US$6.8 billion.

“This is the age of the connected traveller with nearly all passengers carrying mobiles, tablets and other devices,” said Francesco Violante, CEO of SITA.”It is vital that airports invest in the infrastructure to support the changing expectations of these passengers. This year’s survey shows that the majority of airports globally are investing more in new technologies and mobile services for passengers in an effort to improve passenger processes and satisfaction.”

More multi-service kiosks, self-bag drop and self-boarding services will be introduced at airports around the world, as 86% of airports plan investments in this area. By 2017, nearly three-quarters of airports expect the majority of their passengers to use self-service check-in. Kiosks continue to be popular, with 60% of airports planning to increase their numbers in future.

Geo-location technology, which allows an airport to provide services in relation to where the passenger is at a particular time, is another of the initiatives popular with airports. Sixty-percent said they are planning geo-location programmes over the next three years.

Mobile investments continue to be a major part of airport IT strategies, with 84% investing in mobile apps for passenger services over the next three years. The most common mobile service currently available is flight status notifications, with 50% of airports offering it now and 90% planning to offer it within the next three years.

And by 2017 the vast majority of airports plan to expand their mobile app services to include such areas as customer relationship management (78%), way-finding (72%), security wait time notifications (73%) and retail services (65%). Airports also plan to increase CRM via social media.

The 11th annual edition of the SITA Airport IT Trends Survey is based on responses from airports that handled a combined total of 2.35 billion passengers last year.

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shutterstock_199155254(1) Check-in kiosks are among the most popular IT investments for airports
US aviation in blind check-in row https://dev.traveldailymedia.com/us-aviation-in-blind-check-in-row/ Thu, 23 Jan 2014 09:20:22 +0000 http://www.traveldailymedia.com/?p=202834 The post US aviation in blind check-in row appeared first on TD (Travel Daily Media) Brand TD.

Only 25% of US airport check-in kiosks will be made available to blind passengers

The US aviation industry has been plunged into a discrimination row over the provision of check-in kiosks for blind people. The National Federation of the Blind (NFB) has filed a lawsuit against the US Department of Transport (DOT) following a ruling that only a quarter of airport check-in kiosks be made available to blind passengers. […]

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Only 25% of US airport check-in kiosks will be made available to blind passengers
Only 25% of US airport check-in kiosks will be made available to blind passengers
Only 25% of US airport check-in kiosks will be made available to blind passengers

The US aviation industry has been plunged into a discrimination row over the provision of check-in kiosks for blind people.

The National Federation of the Blind (NFB) has filed a lawsuit against the US Department of Transport (DOT) following a ruling that only a quarter of airport check-in kiosks be made available to blind passengers.

The regulations, which took effect on 12 December 2013, form part of the Air Carrier Access Act (ACAA) and require 25% of airport check-in kiosks to be accessible to blind passengers within 10 years.

According to the NFB, this ruling is discriminatory and “fails to implement the ACAA as Congress intended”.

“The technology to make airline check-in kiosks accessible to blind people is readily available; similar technology is already deployed on ATMs,” said NFB president, Dr Marc Maurer. “Yet the Department of Transportation violated the law by allowing continued discrimination against blind passengers based on spurious assertions by the airline industry that making kiosks accessible will cost too much and take a decade.

“Apparently 75% discrimination against blind people is acceptable to the DOT,” he added.

In filing the lawsuit, Dr Maurer called on the court to “strike down the regulations and order the agency to restart the rulemaking process”.

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shutterstock_167733821 Only 25% of US airport check-in kiosks will be made available to blind passengers
Jet to upgrade check-in systems on 30 June https://dev.traveldailymedia.com/jet-to-upgrade-check-in-systems-on-30-june/ Fri, 28 Jun 2013 09:21:41 +0000 http://www.traveldailymedia.com/?p=193581 The post Jet to upgrade check-in systems on 30 June appeared first on TD (Travel Daily Media) Brand TD.

Jet Airways will upgrade its check-in systems across its network on 30 June 2013 between 1200 hours to 1959 hours. During this time, passengers will be unable to avail any self service check-in options like Tele check-in, web check-in and kiosk check-in. The airline’s SMS check-in service has also been terminated, as it is in […]

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Jet Airways will upgrade its check-in systems across its network on 30 June 2013 between 1200 hours to 1959 hours.

Jet Airways
Jet Airways will upgrade its check-in systems

During this time, passengers will be unable to avail any self service check-in options like Tele check-in, web check-in and kiosk check-in.

The airline’s SMS check-in service has also been terminated, as it is in the process of migrating to an enhanced version.Domestic passengers will have to reach the airport three hours prior to their scheduled flight, while international passengers will report to the airport five hours in advance.

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jetairways Jet Airways will add flights between Chennai and Abu Dhabi