The new solution better understands an agents activity, client behaviour and booking related issues among others. Other features include automation of corporate reporting using queue forwarding, corporate data mailing, as well as giving corporate clients direct access to their organisation’s booking data. Access to Agentivity is online and instant, with no process changes for agents, and data updates are available.
Rabih Saab, president and managing director, Middle East and Africa, Travelport said: “The new solution can significantly improve agent efficiency by aggregating data from multiple suppliers and sources in one place, as well as providing access to valuable customer data, such as advanced booking patterns. In addition, Agentivity also offers complete transparency over any booking issues, allowing agents to address any problems in a timely manner and avoid potential human errors thanks to the fully automated process.”