Travelport to invest in hotel and car support
Contributors are not employed, compensated or governed by TD, opinions and statements are from the contributor directly
Travelport has outlined plans to invest in a new, in-house support function for its hotel and car supplier customers. The move forms part of the company’s ongoing efforts to increase hotel and car bookings through its two GDS platforms, Galileo and Worldspan, as well as its online leisure portal, Travelport Leisure.
Two new dedicated helpdesks will be established to work with Travelport’s more than 230 hotel and car customers to ensure that their content is distributed to travel retailers across the world. Today’s announcement follows other recent hospitality-focussed updates from Travelport, including news that a newly-created team of hospitality business development managers have also been recruited to support travel agencies in key countries.
In 2010, Travelport generated a 12.1% growth in hotel bookings through Galileo and Worldspan compared to 2009 and recent industry figures provided in the latest Pegasus View report, indicate that corporate hotel bookings made via GDS channels will continue to grow by more than 20% through the second quarter of 2011.
Bryan Conway, Head of Global Operations for Travelport, commented; “There is significant scope for Travelport to play a pivotal role in this area by supporting growth and creating real marketing value for all of our hotel and car partners – I’m confident that this will be facilitated by establishing an industry-leading hotel and car support function in-house.”
Recruitment is now underway in Ireland, to establish the first of the two helpdesks before a second, similar team is recruited in New Jersey, US. Travelport plans to get the two new teams up and running by the summer.
Comments are closed.