AirAsia automates check-in process

Guest Writer

SEPANG, 20 January 2010 - The ‘World’s Best Low-Cost Airline, AirAsia is revolutionizing the aviation fraternity yet-again with the inclusion of its Web and Self Check-In service. These new self check-in kiosk facilities are currently in place at the LCCT airport and *selected regional airports, providing guests with a quicker and more convenient way of checking-in. For added comfort and convenience, guests could also utilize our web-based check-in service.

This major initiative is part of the airline’s on-going mission of using the ICT forefront to exploit technology and practice cost efficiency. By adopting a cost effective service and liberating guests traveling experience, this innovative service will also avoid airport congestions, long queues and reduce waiting time at no extra cost! However, guests could still opt to check-in the conventional way at AirAsia’s check-in counters at the airport with our fun and friendly guest service staff.

Dato’ Sri Tony Fernandes, Group CEO of AirAsia Berhad said “We have invested quite a significant amount to develop our ICT facilities in order to keep-up with global standards. Now, we have equipped ourselves to fully exploit the benefits of it and achieve a competitive excellence in the market. What could be simpler than going on-line and checking-in at the tip of your fingers be it via mobile or at home? This new service is relatively easy to deploy, saves cost and benefit both - guests and AirAsia. As Asia’s biggest low cost carrier with a strong domestic and extensive network within the Asean region, we believe our amazing low fares and innovative services have an edge over the masses and empower more travelers to fly with us.”
Quick and easy self check-in methods :

1) Web Check-In

All you’ll need is a connection to the internet, a printer and your travel itinerary and you’ll be able to check-in 48 hours prior and up to 4 hours before the scheduled departure time using Web Check-In. With your Boarding Pass, you can proceed straight to the Document Check Counter to stamp your boarding pass and then on to the Boarding Gate. If you have baggage to check-in, drop your baggage at the Self Check-In Counter at least 60 minutes prior to the boarding time.

2) Self Check-In Kiosks at the airport

Beat the crowd, check-in from our kiosks at the available locations below 6 hours prior and 1 hour before the scheduled departure time. You’ll need the details of your travel itinerary to check-in. With your Boarding Pass, you can proceed straight to the Document Check Counter to stamp your boarding pass and then on to the Boarding Gate. If you have baggage to check-in, drop your baggage at the Self Check-In Counter at least 60 minutes prior to the boarding time.

AirAsia Flights

Check-in kiosk opens two (2) hours before the scheduled time of departure
Check-in kiosk closes forty five (45) minutes before the scheduled time of departure
AirAsia X Flights
Check-in kiosk opens three (3) hours before the scheduled time of departure.
Check-in kiosk closes sixty (60) minutes before the scheduled time of departure.
*AirAsia Self Check-In Kiosks are available at these locations (airports):
Malaysia
LCCT-Kuala Lumpur, Johor Bahru, Kota Kinabalu & Kuching

Indonesia
Jakarta & Bali
Thailand
Bangkok, Phuket, Chiang Mai & Hat Yai
For more information, please visit www.airasia.com

***END***

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