Amadeus acquires property management tech firm
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Amadeus is to expand its technology offering to the hotel industry with the acquisition of Netherlands-based Itesso BV, a provider of cloud-native property management systems (PMS). Itesso currently provides PMS technology to 1,800 properties worldwide.
In a statement, Amadeus said the deal would bring it closer to realising its vision of combining Central Reservation Systems (CRS), Property Management Systems (PMS), Revenue Management Systems (RMS), Sales & Catering and others, into a cloud-based community model platform which is fully centred around the guest experience.
This will enable the simplicity of a tightly integrated solution, which shares data from all primary hotel applications to give a single view of the guest, and full visibility and control of the business across brands, groups and properties.
Customers will be able to subscribe to the full offering, or individual applications for specific use cases, which can plug into hotel proprietary or third party systems – all backed by award-winning customer service and an ‘easy-to-do-business-with’ mentality.
Amadeus believes the industry is ready to adopt this model, and the integration of the cloud-native Itesso ELS will accelerate its delivery against this vision and promise.
“Property management technology is a critical component of our strategy and we assessed numerous options to extend our capabilities in this area,” said Paco Perez-Lozao, senior vice president of New Businesses at Amadeus. “It was critical that we found a company with the right expertise that was focused on customer success and shared our vision. We believe we have a great cultural fit with Itesso. Their technology stands out, and as a cloud-native PMS can be tightly integrated with our overall offering.”
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