Condor Ferries has appointed Keith Gait customer service experience director.
In the newly created role, Keith will be driving forward improvements to Condor’s customer services offering and enhancing the customer experience, from booking through to check-in, onboard travel, and aftercare.
Keith will be responsible for managing Condor’s Customer Services and Customer Care teams, overseeing 30 employees based at four of Condor’s port locations, including Poole, Portsmouth, Jersey and Guernsey, at which Keith will split his time. Keith will also be travelling onboard one of Condor’s fleet of four ferries at least once a week to meet customers and gather invaluable feedback and insight.
Keith brings more than 25 years of customer services experience gained in blue chip companies, including Sainsbury’s, O2 and Marsh. He went on to run his own customer services consultancy for over eight years, Orchid Consulting Ltd, before taking up the role of COO at NHS Direct in 2011. Prior to joining Condor, Keith held interim operations positions at a number of NHS Trusts across the South East of England.
Comments are closed.