Europcar Oman launches training programme
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Europcar Oman has launched a comprehensive training programme, ‘Customer Service Excellence’, the company has revealed.
Working in conjunction with Khimji Training Institute, the aim is to enable Europcar employees to upgrade their skills and enhance their efficiency, with the goal of raising standards of customer service.
Nitin Sapre, general manager, Europcar Oman, said in today’s rapidly evolving business environment, regular training programmes for employees had become “a critical factor for achieving excellence and meeting goals”.
“Europcar firmly believes in this approach and is represented by our new global mission: ‘Moving your way’,” he asserted.
“We have therefore created a customised training programme that will boost the productivity levels of our staff as well as raise customer service standards.
“We have adopted a competency-based training approach to make this a standard programme for all our employees. Khimji Training Institute was asked to align the performance and contribution of participants with the overall Europcar strategy through carefully designed sessions and latest Customer service training techniques and edutainment methodology.”
Nadeem Ahmed, general manager, Khimji Training Institute added, “The programme is meant to increase job satisfaction and provide greater motivation for employees. We expect the training programme to be a catalyst in enhancing overall competitiveness of the company, while contributing to the personal development of the employees.”
“Customer Service Excellence will also help employees achieve improvement in different areas such as communication skills, interpersonal relationships, Customer Centric Body Language skills and time management, among other customer service oriented skills. Participants will be evaluated at the end of the training sessions and certificates will be distributed to all attending staff based on the assessment by our trainers.”
The training programme was designed to help change the staff’s attitude from simply being a desk agent to pro-actively providing customers with information, care and assistance. In today’s climate where every customer service provider is under pressure and it’s important to build lasting, valuable relationships with both internal and external customers.
At the end of the training session on second day all successfully trained staff were awarded with ‘Customer Service Excellence’ certificates by Ajit Singh group general manager of Asha Enterprises.
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