account authority, budgets, government affairs, Local supplier contracting and ongoing relations. • Trained all staff on required content including Company and Industry Introduction, IT Systems, and rolled out all Global initiatives and policy and procedure updates coming from our Head office • Designed and project managed roll-out of a telephone system to streamline global call centre operations in Sydney, Bangkok and Athens, ensuring seamless call handling and customer service across all offices • Directly managed 25+ Reservations staff in Bangkok, Sydney and Athens, providing leadership, Salary and performance reviews. Handling customer complaints, company approvals and budgeting • Completed a full office move, negotiating new rental agreement with cost reduction of 60%, full office design, managing builders, and moved all staff and equipment in 1 day with no downtime see less

s within Sabre Pacific and Abacus International - achieving savings target of USD$500,000 in 1 year. • Built plan to generate incremental revenue by leveraging on Sabre Pacific products and capabilities across the entire Abacus group, including a locally built world class CRM tool • Created Business Case for Board review/approval for the migration of Sabre clients to the Abacus partition, including financial impact, revenues, Development, Products, Services and Support. • Project managed roll out of a new Virtual credit card payment solution across all 23 Abacus Markets

sired business direction and also aligning strategy and priorities. • Achieved and grew upon sales targets set annually – which was in excess of US$2,000,000 annually by selling new products and increasing revenue through additional services/initiatives • Liaised with Product Marketing to exchange product knowledge, identify/drive opportunities beneficial for global accounts, and provided relevant product information for internal/external communications. • Winner of the 2012-Q1 Tier 1 Winners Program award in March 2012.

d.

nal procedures and documentation for internal systems. Ensuring all procedures and technical documentation were published on the Intranet and available to all users.

the field'. * Created and give presentations on training documents for the Helpdesk, External clients and Account Executives on all new and existing software products used by Sabre Pacific. * Successfully created / implemented an Accounts collection calling procedure which reduced Sabre Pacific’s monthly debtor turnover days from 120 days to 30 days thus decreasing the total outstanding incoming revenue for Sabre Pacific. Winner of the General Manager Award for Excellence in February 2000.