Joe Cusmano

Sydney NSW, Australia

About Joe Cusmano

Experienced Airline industry professional. I enjoy working in a dynamic commercial environment, wherewith a team equally passionate like me, thrives on offering outstanding customer experience and results.
Over 29 years of international airline sales experience of which 18 in senior positions in Australia, North Africa and Europe, Middle East and Thailand.

I possess the personality & drive to deliver all aspects of Airline Sales, Account Management, Marketing, Pricing, and Customer Service at all geographic levels e.g. local market, Area, Regional & Network-wide.

I am motivated by the challenge of leading and inspiring teams to success via revenue growth & cost-reduction programs & have solid experience managing long-term, effective, B2B & B2C customer relationships including extensive customer incentive negotiation experience.

I also possess project management experience in delivering organizational restructures. I have built significant recruitment, performance-management & staff development experience & worked successfully in some very challenging markets – maintaining the highest standards of personal integrity & audit compliance. I am comfortable with managing both people & change, driving efficiency & championing cost-control programs.

Strategic CoS reduction & revenue growth via organizational restructuring, Commission reduction, Channel Shift & GSA & Trade Account Management. General airline management. Sales Team management & direct, practical experience in many challenging markets. Tactical Pricing, Network Development. Design & delivery of strategic & tactical sales & marketing plans to grow revenue, Share & FF acquisition, Senior-level liaison experience with Governments & Legal Authorities. Extensive experience in Customer Relations and holidays web booking engine implementations and roll out.

Blogger / Travel Writer at

Self Employed

Dec 2019 - Present • 3 years 10 months
Blogger / Travel Writer at

Country Manager Thailand

Oman Air

Nov 2016 - Dec 2019 • 3 years 2 months
Country Manager Thailand Full-time Dates EmployedNov 2016 – Dec 2019 Employment Duration3 yrs 2 mos LocationBangkok TitleSenior Manager Oman Air Holidays Dates EmployedAug 2015 – Nov 2016 Employment Duration1 yr 4 mos LocationMuscat Governorate, Oman TitleRegional Senior Manager Sales Europe and the Americas Dates EmployedAug 2013 – Aug 2015 Employment Duration2 yrs 1 mo LocationMuscat, Oman Regional responsibilities for the European Market online and offline and offline Ameri...

cas. Strategic focus on profitable revenue and offline sales development. Responsible to lead new upcoming increase of frequencies and route openings and continue the growth of Oman Air.

 Read more

Join over 180,000 travel agents, professionals and executives subscribed to our daily newsletter.
You can unsubscribe at any time
Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time