| Full Name: | Anh Nguyen |
|---|---|
| Gender: | Male |
| Date of Birth: | 18-Jan-1995 |
| Nationality: | Vietnamese |
| Languages: | English,French |
| Location: | Nice, France |
About Anh Nguyen
A strong negotiator and commercial thinker, with an extensive knowledge in tourism industry and a track record of assisting clients fulfill their travel needs. Able to work on own initiatives, or as part of a team. Proven leadership skills through volunteer work, involving managing, developing and motivating team to achieve its objectives. Appealed by analytical mind, strategic ideas, and consistency, dedicated to maintaining high quality standards and sustainability.
Education
| Operations - Operations Executive | |
Diethelm Travel • Ho Chi Minh City | |
| Dec 2017 - Jun 2019 • 1 year 7 months | |
| • Maintain operational proficiency in Southern region by inputting bookings from both Sales Team and Travel Studio into operation record, subsequently arranging transport, assigning tour guides together with supplier acknowledgment.
• Found appropriate solutions to client complaints, responded to their incoming calls and delivered them pick up messages to hotel at least one day in advance before departure to improved customer satisfaction.
• Collaborated closely with various departments ... and tour guides within regions to ensure requests from clients were addressed appropriately and timely as well as changes in products, services, pricing and policies. • Documented travel-related packages, brief tour guides about itineraries and supervised their performance, optimizing client expectation and experience to achieve positive feedbacks which solidifying Diethelm Travel reputation. • Researched on new attractions, products and services through site inspections that can be pertained to existing tour locations so that such information could be added to travel itineraries. • Be responsible for port authorization, allowing cruise ships to dock in Vietnam including Phu My (Ho Chi Minh City), Chan May (Hue/Danang), Cai Lan (Quang Ninh), etc. Read more | |
| Marketing Assistant | |
Roche Diagnostics Vietnam • Ho Chi Minh City | |
| Jul 2017 - Nov 2017 • 4 months | |
| • Supported senior managers, teams in administrative procedures, logistics and operation to deliver effective marketing campaigns and secure efficient workflow for company’s business events (including sponsorship requests, sponsorship agreements, speaker agreements, cover letters, post-event payment requests). | |
| Trainee Travel Consultant | |
EXO Travel • Ho Chi Minh City | |
| Jan 2017 - Apr 2017 • 3 months | |
| • Guaranteed optimal services delivered to clients by making reservations of service in advance (including Flight, Transport, Hotel, Boat, Cruise, Land Tour, Excursion, Restaurant) and confirmed final bookings with service providers before client’s arrival. • Practiced creating travel outlines based on propositions by overseas agents then quotation using Tourplan (Tour Operator Software), sucessfully understanding how B2B travel business operating and essential software's functions. | |
