| Full Name: | Océane Chanha |
|---|---|
| Date of Birth: | 02-Apr-1994 |
| Nationality: | French |
| Languages: | French,English,Thai |
| Location: | Bangkok, Thailand |
About Océane Chanha
During my studies, I was able to develop dual skills in hospitality and tourism industries.
In the hotel industry, I developed skills as Receptionist, Guest Relation, Reservation coordinator, Front Office Team Lead and then Front Office Manager in a Palace worldwide renowned.
My years, spent in DMC (Destination Management Company), remain closely linked to the hotel industry since the customer relationship, offering the best stay/experience ever to our clients as well as pushing the sales to reach our goal are the priorities. During my time in this industry, I develop management skills as Operations Manager and then Sales and Reservations Manager.
My professional experiences allowed me to acquire all the qualities and standards necessary to luxury hotels as well as qualities in management.
I lived over 5 years in Bangkok before returning to France during the pandemic. I am now back to Bangkok and I’m looking for a new opportunity in the city. Kindly note that I’m open to a new role in the Hotel, DMC or OTA industries.
Education
| FRONT OFFICE MANAGER | |
Airelles, Les Airelles Courchevel • Courchevel, France | |
| Nov 2022 - Apr 2023 • 4 months | |
| Seasonal Palace open only during the winter season.
Prepare the opening of the hotel, recruit the front office team and train the team before the opening and continually during the season, prepare the working schedule of the team. Follow the LQA and Forbes standards, oversee the check-in and check- out, follow-up of the invoicing and agencies commissions. Create and maintain a good relationship with our clients., manage the litigation. Conduct the daily morning meeting and work closely with the... General Manager... Read more | |
| FRONT OFFICE TEAM LEAD | |
Airelles, Château de la Messardière • Saint Tropez, France | |
| May 2022 - Oct 2022 • 5 months | |
| Supervise the guest service agents / receptionists and train the trainees. Follow the LQA, FHR and Forbes standards, check-in, check-out, follow the invoicing and agencies commissions, create and maintain good relationships with our clients... | |
| SALES & RESERVATIONS MANAGER | |
ETC • Bangkok, Thailand | |
| Jan 2020 - Oct 2021 • 1 year 9 months | |
| In charge of FIT department for the French market and promoting 5 destinations: Thailand, Vietnam, Cambodia, Laos and Myanmar.
Reservation: taking care of enquiries, create tours, create quotations, take care of invoicing and following-up, prepare confirmation and travel book...
Sales: maintain relationships with our clients, finding new clients and develop our business worldwide (Canada, Belgium, Switzerland, Algeria...), participate to travel fair...
Marketing: create newsletter, promote th... e agency through Social media Read more | |
| Operation Manager - Series Department | |
Asiajet • Bangkok, Thailand | |
| Jun 2017 - Jan 2020 • 2 years 6 months | |
| Operation Manager - Series Department (Communication with agencies and tour operator , invoice and payment management, allotment management , hotels and tour guides evaluation, series statistics, litigation management...) | |
| Guest Relation | |
SO/ Bangkok • Bangkok, Thailand | |
| Jul 2016 - Dec 2016 • 5 months | |
| Guest relation trainee (Take care of VIP’s stay from their arrival until their departure, delivery a VIP experience, assist the director of rooms with the daily operations of the department, check-in & check-out, be the main contact of the guest ...) | |
