Rajkumar Lalwani

India

About Rajkumar Lalwani

Dear Sir/Mam

Greetings !!

Please find enclosed my CV in application for the suitable position. I am a well qualified person who would be an excellent choice for the travel and tourism company. I have rich experience working in Hospitality & Travel Industry. I am someone who is very focused on my work and have a proven track record of being able to conceive, develop & execute business & sales strategies.

I will look forward to hear from you.

Thanks & Regards
Rajkumar M. Lalwani
+91 7339017140


Education
Delhi university
B.com
commerce
05 Feb, 2010 - 10 Apr, 2012

Operations Manager for UAE Market

Rezlive -Travel designer group • Ahmedabad

Nov 2019 - Present • 5 years
 Responsible for managing operations of B2B online portal.  Understanding the need of team/individuals and help them improve their performance  Responsible for reconfirmations of bookings with hotels across the globe  Follow-up with Travel Agents and Suppliers  Updating the system and to Operations Team for confirmations received through hotels  Handling the on request bookings  Handling complaints, refunds, booking cancellations & solve them best way possible.  Cl...

osely working with team for timely execution of task  Maintain accurate records of the file status

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Key Account Manager for UK and Europe Market

Alpha Holidays • Dubai

Jan 2017 - Oct 2019 • 2 years 10 months
 Handling all queries received by the European/UK Travel Agents.  Sending quotation to the Agents in professional manor  Following up for confirmation from the Hotels  Dealing with complaints made by Guest/Agents & solved them best way possible.  Taking care of special request made by Agents  Notifying the team of any Hotel stop sale.  Working on the rates to provide the best rate possible to the Clients.  Following up with Hotel sales team to get the contract on ...

time.  Observing if the system is well update as per contracted rates & promo codes, provided by Hotels.

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Operations/Reservations Supervisor

Limouge Tourism • Dubai

Sep 2015 - Oct 2017 • 2 years 2 months
 Perform responsibilities of selling Air Tickets, Hotel bookings, inbound & outbound tour Packages.  Handling FIT & Group Query’s.  Creating flyer and brochures for marketing. care of Ticket issuing, reissue & refund by using gds systems and online airline portals.  Managing hotel bookings online & offline as per requirement.  Looking after which bookings made online by B2C & B2B.  Meeting & Building New Relation with Corporate Clients.  Promoting and marketing t...

he business, sometimes Meeting with travel partners, including airlines and hotels to have some offer rates for promotions & sales.  Dealing with customer enquiries and aiming to meet their expectations.  Overseeing the smooth, efficient running of the business.  Perform responsibilities of reviewing and verifying travel requests to ensure conformity with applicable rules.  Keeping track of account receivables and handling day to day cash-in & cash-out activities of the branch.  Maintaining Daily Sales Report on regular basis.  Draft notes on queries on irregularities of invoice.  Online/Email Marketing.  Monitored computer reservation systems and global distribution systems (Amadeus, Sabre & Galileo).  Arranging Travel insurance, Visa and accommodation.

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Operations/Reservations Supervisor

Limouge Tourism • Dubai

Sep 2015 - Oct 2017 • 2 years 2 months
 Perform responsibilities of selling Air Tickets, Hotel bookings, inbound & outbound tour Packages.  Handling FIT & Group Query’s.  Creating flyer and brochures for marketing. care of Ticket issuing, reissue & refund by using gds systems and online airline portals.  Managing hotel bookings online & offline as per requirement.  Looking after which bookings made online by B2C & B2B.  Meeting & Building New Relation with Corporate Clients.  Promoting and marketing t...

he business, sometimes Meeting with travel partners, including airlines and hotels to have some offer rates for promotions & sales.  Dealing with customer enquiries and aiming to meet their expectations.  Overseeing the smooth, efficient running of the business.  Perform responsibilities of reviewing and verifying travel requests to ensure conformity with applicable rules.  Keeping track of account receivables and handling day to day cash-in & cash-out activities of the branch.  Maintaining Daily Sales Report on regular basis.  Draft notes on queries on irregularities of invoice.  Online/Email Marketing.  Monitored computer reservation systems and global distribution systems (Amadeus, Sabre & Galileo).  Arranging Travel insurance, Visa and accommodation.

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Travel Consultant – Branch In-charge

Happy holidays • Dubai

Oct 2013 - Sep 2015 • 2 years
 Ensuring that company runs efficiently by achieving its mission and objectives.  Ensure that operations functions are properly managed.  Develop sound strategies, policies and procedures, including effective monitoring and evaluation systems.  Manage all the reservations and visa sections team and work together to provide the best service for our clients.  Handle with the online team the possibility to get the most possible contracts from the hotels with the possible allotm...

ent to be provided by our online system.  Revise with the finance department all the payment due and the provided credit facilities.  Completed travel arrangements for clients for air, car, hotel and ground transportation as per their requirement.  Monitored computer reservation systems and global distribution systems (Sabre/Amadeus/Galileo)  Acted in a cross-functional capacity to back up domestic and VIP transactions as required.  Followed company procedures, guidelines and standards in the areas of customer service, building Passenger Name Records (PNR's) and profiles, ticketing, utilization of front room Computer Reservation System productivity, attendance, accuracy of work, invoicing, etc.  Kept abreast of enhancements and updates.  Participated fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, pre paid tickets, debit memos, etc.  Researched and provided solutions to travel related problems clients may have experienced with arrangements.  Online/Email Marketing.

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