Zero commission answers
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George Harb, Galileo’s Marketing Director Asia Pacific, said, “The steady trend for airlines to eliminate commissions market by market will continue unabated.”
The white paper looks at case studies of agents in Singapore, Australia and New Zealand, who have successfully switched to alternative revenue streams, and provides guidelines on implementing service fees.
The paper points to change fees, penalty collection, consulting fees and niche specialisation as possible revenue generators. (Internet Travel News)
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