Qatar Airways is planning to arm its customer service staff with iPads, in an effort to improve customer service.
The airline’s cabin crew and lounge staff at Doha and London Heathrow airports will be given the tablets, which will be pre-loaded with information about customers, flights and destinations.
For cabin crew, the iPads will feature an interactive seat map, highlighting customer presences, while lounge staff will also be able to access information about customer requirements. They will also allow staff to sign-up passengers to Qatar Airways’ frequent flier programme and sell duty-free items.
The airline said the roll-out formed part of the move towards paperless operations.
Tablets devices have already been adopted by several airlines, both for airline staff (BA, Iberia) and customer use (Qantas, AirAsia, Scoot).
