Malaysia Airlines’ (MAS) cabin crew working aboard the airline’s Airbus A380s have started using iPads.
Designed by SITA, the new ‘CrewTablet’ solution (called ‘MHCrew’ by MAS) will see iPads loaded with passenger and operational data, including weather reports, seat layouts, frequent flyer membership, flight connection information and safety manuals.
“As key front-liners, we rely on our cabin crew to provide an outstanding guest experience to passengers. The MHCrew solution will help our crew by providing lots of information at their finger tips so they can be more responsive to our guests,” said MAS’ Group CEO, Ahmad Jauhari Yahya.
“Use of tablets is exploding worldwide and at SITA, we recognise that these new mobile devices offer airlines and airports a new way of working. But introducing this new technology in a secure way and integrating it into existing processes demands time, resources and specific skills that many IT departments cannot allocate. So, SITA, working with customers, developed a fully-managed system that includes device supply and management, global wireless connectivity and mobile applications tailored for our industry. The result is the single solution… which allows airlines to harness the power of tablets quickly and securely,” said Francesco Violante, CEO of SITA.
The system will be trialled for six months and if successful, it will replace the old paper-based information used by flight attendants.
