Thomson Cruises launches selling platform
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UK operator Thomson Cruises has launched a new eLearning platform for staff in all Thomson and First Choice shops.
The site, called Cruise Corner, was launched on 10 June for its own staff and will be rolled out later in the summer for all other retail agents.
Fraser Ellacott, managing director of Thomson Cruises, said: “We are delighted that all retail agents will have access to this new training tool and hope that the increased product knowledge will really help our customers get a flavour for the cruises we have on offer. We have already had some very positive feedback from agents who have trialled the system and we will be looking to roll out further training modules in the future.”
The program will incorporate 15-20 minute tutorials, designed to teach those selling Thomson Cruises more about the company’s fleet.
Michelle Kerr, cruise specialist based at the Newton Mearns Thomson shop, tested the site and commented that: “Cruise Corner has given me a much better understanding of the Thomson Cruises products we have on offer as a company and has given me the confidence to talk in detail about which cruise holidays best suit my customers’ needs.”
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