Travelport enhances flight searches
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Travelport has announced the global launch of its new ‘Search Control Console’, designed to help travel agents search for flights more easily.
The new application is a web-based solution enabling travel agents to search for flights in real-time via the Galileo, Apollo and Worldspan GDS systems, while controlling more than 35 rules and parameters to fine tune the results, according to the needs of the customer.
For example, agents can use the Search Control Console to eliminate particular transit airports that offer a poor customer experience, or prohibit a connection point for a set time period if the area has been affected by a natural disaster, such as a volcanic ash cloud. Agencies can also modify searches within the application in order to meet certain airline sales targets.
Travelport said the application would also “remove the burden of labor-intensive ‘intelligence coding’, or the need to continually send instructions to frontline sales staff”.
“The Search Control Console is testimony to our commitment to intelligent search and investing in technology solutions that are important now and in the future. We are convinced our travel agency customers will see the value in this highly efficient tool as it really does enable them to offer an enhanced customer experience,” said Reginald Warlop, Travelport’s vice president for fares, search & GDS cores.
The Travelport Search Control Console application is now available to all Apollo-, Galileo- and Worldspan-connected travel agencies worldwide.
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