Marriott expands mobile check-in and check-out
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Marriott Hotels has expanded its mobile check-in and check-out services across the world.
Following an initial roll-out in the US, members of the Marriott Rewards programme can now use the new mobile services at nearly 500 properties across the world using the Marriott Mobile app.
The new mobile services provide notifications to users’ Apple or Android smartphone after 4pm on the day before their arrival, alerting them they can check-in. Then they receive an automatic notification when their room is ready. Payment information is stored within members’ profiles, allowing guests to access a mobile check-in desk where their pre-programmed key card will be waiting for them.
At the end of their stay, guests receive another notification alerting them that the mobile check-out service is available. The can then provide an email address where their bill will be sent, allowing guests to bypass the front desk.
“When we first began testing mobility, we went straight to the experts, our guests, who told us they wanted the power to check-in and check-out on their smartphones,” said Paul Cahill, senior vice president of brand management for Marriott Hotels. “Nine out of 10 who tried mobile check-in and checkout for the first time gave it high marks and said they would use it again for their next stay.”
The Marriott Mobile app can be downloaded from the iTunes Store and Google Play store.
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