Qatar Airways customer experience showcase in London
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Qatar Airways recently participated in the Global Aviation Festival along with executives from various airlines and airports globally.
The airline showcased its end-to-end customer experiences to leaders of global aviation companies. The event also discussed key innovations and ideas on how to boost profits and improve overall customer experience.
Qatar Airways’ senior vice president customer experience, Rossen Dimitrov showcased the emerging opportunities and challenges faced by global aviation industry – presenting key innovations behind design of customer experience across all touch points at Qatar Airways. He also touched upon how the airline has taken a unique approach to creating an exclusive end-to-end travel experience for its passengers.
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