Emirates’ enhances its social media service
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In a recent development, Emirates has extended its social media customer service to provide 24-hour support, seven days a week.
The airline will also expand its language offering to both Arabic and English on Twitter and Facebook.
The social media support channels allow customers to interact with Emirates for queries and information. Today, the airline’s consultants handle more than 1,000 queries a day via two social media channels.
The airline receives 15 million calls a year from customers in 50 countries. The interactions are mostly in English and Arabic but staff are on hand to respond in 14 other languages.
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