Emirates praised for passenger compensation strategy post EK521

The survivors of the Emirates flight EK521 accident have praised the airline for its pledge to pay $7,000 compensation per passenger. 

They have also lauded the airline for its prompt and professional handling of the damages and personal follow up.

Passengers have been informed by email that $2,000 will be paid in respect of loss of luggage and personal effects and $5,000 is for any other damages they have suffered as a result of the accident, plus a full refund of the ticket.

Many passengers told Gulf News last week that Emirates had assured them the amount would be credited to their account within two weeks.

In a statement, Emirates said: “We remain in contact with the passengers and can confirm that Emirates has offered financial assistance to meet their immediate needs. This includes support for their lost baggage items, as access to the aircraft is still highly restricted while investigations are under way, as well as medical expenses and other incidental expenditures. We are also refunding their tickets.”

In accordance with international laws, the airline is obliged to pay only $1,570 per person for the loss of baggage and personal effects.