Tujia’s new partnership to cut “disputed orders by at least 90%”

Tujia, pioneer of the Chinese homestay market, has announced a new partnership with SiteMinder to streamline its back-end stock management and pricing system.

This deal will enable Tujia hosts, outside of China, to manage bookings with a simple all-in-one lodging management platform, featuring synchronised back-end inventory data, incorporating the capabilities of both Tujia – who raised a whopping USD 300 million in funding last year – and SiteMinder.

“Synergy and mutual benefits to both companies”

“We are delighted to announce this new partnership with SiteMinder,” said Xunzhang Huang (below), head of Tujia’s overseas division. “This co-operation will bring synergy and mutual benefits to both companies. The new system will be sure to integrate the best prices with the most optimized inventory, reducing the chance of refused or disputed orders by at least 90%.

“Tujia is committed to guaranteeing the satisfaction of our customers, as well as offering an enjoyable on-line booking experience and the announcement of this new initiative provides a fantastic new contribution to our efforts in these areas.”

The new WAKA overseas booking platform, expected to roll out by the end of July 2018, is currently undergoing closed beta testing with one user exclaiming their approval of the reworked functionality: “In the past, I had to use two systems to manage inventory and price, but now one system fits the bill.

“Orders can be confirmed in real-time. It saves at least half of my time and the system’s back-end synchronization prevents the overselling of rooms. This really feels like a huge step forward for all of us within the homestay management industry.”

After the service goes online, Tujia will have an accurate real-time inventory of up to 50,000 room nights each day with the potential of real-time connections in the fields of order information, available listings and pricing.