Aer Lingus launches express luggage check-in service
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Aer Lingus has launched its new Express Bag Drop service at Dublin Airport.
The Express Bag Drop service, which is available year-round, enables travellers to self-tag and check-in their bags once they have their boarding card printed or downloaded to their mobile device. In a matter of minutes or even seconds Aer Lingus guests can complete the check-in process, deposit their bag and proceed towards departures.
Commenting on the new Express Bag Drop service, Mike Rutter, chief operating officer, Aer Lingus, said: “Aer Lingus has invested heavily over the last 24 months in improving Guest Experience. Our latest innovation, the new ‘Express Bag Drop’ cuts the time our guests need to spend in the check-in area by at least 66 per cent. I would urge all our guests to check-in in advance so they can experience this time-saving, stress-busting service.
“The installation project has been the largest single installation in Western Europe. It allows us to continue to grow the Aer Lingus business as we announce further exciting US and European routes because it delivers an effective 200 per cent increase in check-in capacity. We began piloting Express Bag Drop kiosks some months ago and already the feedback from our guests has been very positive.”
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