Agent alert! Emirates unveils bespoke portal for travel trade partners

Emirates has rolled out a brand new, state-of-the-art online gateway to serve its travel trade partners around the world. Tailored for each market, and personalised for each partner to cater to their unique business environment and needs, the Emirates Partners Portal is a one-stop shop for travel industry partners to quickly and securely access the full range of information on Emirates’ latest products, services and policies, and obtain technical support.

This dynamic platform reshapes the way the airline delivers information to their trade partner community. The portal also offers a range of functions including self-service tools and support, and in-built automation of business processes, all aimed at delivering efficiency for travel partners, as well as providing transparency and clarity on the status of transactions.

Adnan Kazim, Emirates’ chief commercial officer said: “The game-changing portal is a bespoke platform which is unique in the industry, and it allows us to offer a truly personalised experience based on our partners’ profiles and needs. We invested in listening to our agents and partners, and then we built it to address their needs whether for information, training or technical support. We are grateful for our partnership with trade communities around the world and are excited to engage and support them through this new platform.”

This launch comes at an especially critical in the industry, where the need for the most up-to-date travel information is an essential business enabler.

The portal has been built on the latest technology, on NDC/IATA standards, that will provide access to Emirates’ rich content, in addition to critical operational updates 24 hours a day, seven days a week, and other core Emirates platforms such as Dubai Experience.

For more information, travel agents can visit here