American Express Global Business Travel reveals next-gen airline retailing advancements

American Express Global Business Travel (GBT) announces that with the latest release of its proprietary online booking tool, Neo, it is the first travel management company (TMC) to connect to the global distribution systems (GDSs) for online NDC content.

Neo connects to Amadeus NDC-X and Sabre’s Beyond NDC through GBT’s Supply Management Platform (SMP). Work to integrate with Travelport is ongoing. With this release, GBT has also introduced Routehappy product and amenity information into the Neo point of sale.

Users can now see more information about what is included in an air fare. The initial phase includes product information about specific aircraft, such as Wi-Fi availability, food choices and seat pitches. The next phase will include ticket components, such as lounge access and baggage allowance.

By partnering with airlines, GDSs and Routehappy, GBT remains focused on collaborating to deliver robust, scalable solutions to customers.

John Bukowski, director of content distribution at GBT said: “We are focused on delivering an enhanced user experience while working with customers.”

GBT is currently working with American Airlines, United, Delta, Air France-KLM, International Airlines Group (IAG), Qantas and many other airlines on joint airline retailing initiatives.