Carnival announces technical issues on Dream
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Carnival Cruise Line has released an updated statement regarding its ship, the Carnival Dream, and its recent technical issues. The news comes just over a month after the Carnival Triumph made recent headlines with its own difficulties. The statement reads as follows:
“Carnival Legend is experiencing a technical issue with one of the ship’s Azipod units that is affecting the vessel’s sailing speed. The ship’s safety systems and hotel services are all functioning normally.
“The vessel made its scheduled call yesterday in Mahogany Bay, Roatan, in addition to visiting Cozumel and Costa Maya earlier in the week. Because of the reduction in sailing speed, today’s visit to Grand Cayman has been cancelled and the ship will proceed to its homeport of Tampa, where it is expected to arrive on Sunday as scheduled.
“Guests on the current voyage will receive a $100.00 USD per person credit and a full refund on pre-purchased shore excursions for Grand Cayman. In addition, guests will receive 50 percent off a future Carnival cruise.
“Carnival Legend is currently on the last leg of a seven-day Caribbean cruise that departed Tampa on Sunday, March 10.”
The firm released its original statement earlier in the week which read as follows:
“The Carnival Dream has a technical issue with the ship’s backup emergency diesel generator which our engineering team is currently working on. Yesterday, during regularly scheduled testing of the ship’s emergency diesel generator, a malfunction occurred. At no time did the ship lose power and the ship’s propulsion systems and primary power source was not impacted. The ship is at dock in St. Maarten. All guests are safe and comfortable. There were periodic interruptions to elevators and restroom services for a few hours last night. However, all hotel systems are functioning normally and have been functional since approximately 12.30am.
“While personnel continue to work on the technical issue we are making arrangements to fly all guests home via private charter flights and scheduled flights from St. Maarten. Guests on the current voyage will receive a refund equivalent to three days of the voyage and 50 percent off a future cruise.
“We are also cancelling the ship’s next voyage which is scheduled to depart on Saturday, March 16. Guests scheduled to sail on this cruise will receive a full refund and 25 percent off a future seven-day cruise. Guests who re-book will have their current rate protected on the future sailing.
Additionally, any non-refundable transportation related expenses will be reimbursed.
“Yesterday was a scheduled port of call visit to St. Maarten. Guests were able to spend the full day in port and have the option of continuing to do so until their scheduled return home. All of the ship’s activities and facilities are fully operational.
“We are very sorry for this disruption to our guests’ vacation plans and extend our sincere apologies. We look forward to welcoming them back on another Carnival cruise.
“The Carnival Dream was on the last leg of a seven-day cruise and was docked in St. Maarten when the technical problem arose. The ship is based in Port Canaveral, Fla.”
