FCM has announced the launch of its new proprietary technology platform in China. The launch reinforces FCM’s strategic commitment to the Chinese market and to be the best localised global TMC in China. The group’s globally consistent platform has been enhanced with unique localised features and content developed specifically for the Chinese market and their traveller needs.
FCM expects its first pilot customers to start using the platform in July. With an accelerated investment in technology during the pandemic, along with extensive customer and traveller feedback, FCM developed a platform which provides a superior user experience and flexibility. The technology can also be adapted to specific customer and country requirements.
With the local expertise and resources, it is working closely with popular Chinese business travel vendors, and will be able to offer content add-ons, integration or extensions to customers beyond what is currently available in the corporate travel space. They include content from airlines (especially non-GDS and low-cost carriers), hotels and online car booking, to all prevailing HR and expense management systems in China.
Calvin Xie, general manager of FCM Travel China, said: “Post-pandemic, we have seen an increase in requirements from MNCs and Chinese national companies to achieve flexibility in their travel programmes. Through joint efforts with these local players, we will continue to build our vision in making FCM a one-stop shop for customers, with the aim of equipping them with tools they need to manage a travel programme efficiently through one simple, powerful and effective experience. At the same time, we will continue to engage actively with our long-term travel partners like TravelSky, Concur, Cloud Helios and Airplus who are important to our Chinese customers.”
With the launch of FCM Platform in China, FCM offers tremendous opportunities for MNCs and national companies in China to tap into solutions which will improve their managed travel experience. While much development in travel technology has been focused on Duty of Care for business travellers in the post-covid travel landscape, FCM has gone a step further to improve the customer experience.
Calvin added: “China remains a critical market for FCM Travel globally and we have chosen to launch FCM Platform in China as we believe this new platform will benefit MNCs, national companies and business travellers significantly in this market. At the moment, there is a relatively low percentage of companies in China who uses a TMC to manage their travel programme. This is a clear signal that managed travel still has far-reaching opportunities in China.”
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