FCO enquiries to ABTA on the rise
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ABTA is receiving more customer enquiries about destinations that feature in the news or have FCO travel advice placed on them.
The association’s consumer helpline handled 14, 826 calls in the 12 months up to June 2013 and offers advice to holidaymakers over whether they should travel.
In addition the customer service line has handled 407 complaints and has improved its response time to five days instead of seven.
“I am pleased that at a time when the public is increasingly turning to ABTA for advice we have been able to significantly reduce our response times. We’ve done this partly by streamlining our procedures and moving more and more correspondence online but also through the hard work of a dedicated, expert team,” said Charles Fachiri, ABTA’s senior consumer affairs manager
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