Execute actions and oversees BFM tuning to maximize BFM Shopping results measured in:

• Response Time
• Low Fare Efficacy
• Diversity / relevance of the itineraries produced
• Bookability
• Cost-effectiveness

Represents the agency needs and expectations in from of internal technical and support teams

• Oversees the correct management of Service Incidents
• Follows through internal development work as defined in JIRAs, representing the OTA and clarifying the requirements or competitive opportunity
• Bridges the reality, requirements and challenges faced by the OTA to the technology product owners and experts, such as: Product Managers, Marketing, System Owners, P0/P1 Incident Engineers, etc

Customer Operational Performance Landscape Assessment

• Tracks the OTA operational performance in the Shop-to-Book process vs contractual KPI and general performance standards
• Understand, documents and reports internally and externally the customers current state with focus on the Shop-to-Sell process
• Ideates, test, proposes and implement solutions to increase Shopping effectiveness, and cost efficiency

IT performance Assessment

• Constructs, tests, implement and report customized solutions extending off-the-shelf specs of BFM to meet the bookings, share, revenue and loyalty objectives of key agencies

Develops reporting tools and methodology to help prioritize and align Sabre team’s efforts

• Creates tools, reports, dashboards and processes to help internal communications and assessment of Operational challenges and opportunities

Product/Solution Feedback

• Provides input to product owners on customer/marketplace needs for solution roadmap development based on customer interaction and competitive solution analysis.

Job Requirements:

• Prefer minimum 6 years relevant experience of managing a portfolio of projects to delivery in technology line.
• Demonstrates excellent technical awareness and understanding of the core technology in use, including applications in use and core systems and tools in OTA.
• Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications in Online Travel industry.
• Proven ability to work in collaboration with external customers, building and developing effective relationships with clients.