New technology tracks baggage like parcels
Guest Writers are not employed, compensated or governed by TD, opinions and statements are from the specific writer directly
A new IT solution has been launched that allows passengers’ baggage to be tracked in a similar way to parcels.
The new BagJourney solution by SITA features a global messaging service that allows airlines and airports to track baggage from the departure airport to the final destination – even in instances when bags are mishandled.
“An immense amount of data is created about baggage and we have worked hard to design solutions to use these billions of messages and provide value to the air transport community,” said SITA’s portfolio director for baggage, Nick Gates.
“SITA BagJourney follows the bag, from check-in to final delivery, through multiple airports and multiple airlines. We at SITA have now made it possible to track airline baggage just like a parcel.
“We are delivering this service to our community via an application programming interface (API) to allow airlines and airports to integrate it into to their existing systems quickly and easily, including services such as mobile updates which they might offer to passengers,” he added.
The solution is being rolled out ahead of an IATA ruling, Resolution 753, which will require all airlines to monitor the status of their passengers’ bags by 2018.
“IATA continues to drive improvements in baggage handling and we welcome solutions, like SITA’s BagJourney, that will help airlines to comply with Resolution 753. What is clear is that, if airlines can use baggage data efficiently they will see results.
When one major airline introduced 100% tracking they saw a 35% reduction in mishandling, so there will be a combination of savings and improvements in the passenger experience,” said Andrew Price, IATA’s head of airport operations management.
SITA is demonstrating its latest technology, including BagJourney, at Passenger Terminal Expo, which is taking place in Paris this week.
Comments are closed.