ONYX Hospitality enhances hygiene and safety across every step of the guest journey

In preparation to welcome travellers back to its hotels, resorts and serviced apartments across the Asia-Pacific and to reassure guests who are currently in residence, ONYX Hospitality Group has announced enhanced operational hygiene and safety standards as part of a brand-new ‘ONYX Clean’ initiative. It will be implemented across the full portfolio that includes brands and properties such as Amari, OZO, Shama and Oriental Residence Bangkok.

‘ONYX Clean’ will impact every step of the guest journey from arrival to departure, with updated standards and operational procedures that complement the group’s existing industry-leading health and safety initiatives. It will be introduced across all of the company’s 52 properties across seven countries in the coming weeks, and at all new openings. All properties with temporary suspended operations will reopen with full ONYX Clean implementation, as team members take this unprecedented opportunity to prepare, train and finetune procedures for the return of the first guests.

“As one of the leading medium-sized hospitality players in the Asia Pacific region, we have always taken pride in our high levels of hygiene and our long standing commitment towards the safety and well-being of our guests, team members and the community,“ said Douglas Martell, president and CEO of ONYX Hospitality Group.

As part of the initiative, a room seal will be placed on every guest room door to indicate to arriving guests that their personal space has not been tampered with since being thoroughly cleaned and disinfected.