Peninsula Hotels has selected iBAHN as its global Wi-Fi provider.
The announcement coincides with the completed iBAHN installation at The Peninsula New York. Like existing Peninsula properties in Tokyo, Shanghai, Beijing, Beverly Hills, Chicago and Hong Kong, the New York hotel has installed iBAHN’s Wi-Fi connectivity in all guestrooms.
“Since installing iBAHN’s secure broadband wireless and wired internet connectivity, we have seen an increase in our guest satisfaction scores and a significantly lower support call rate regarding broadband connections. We have moved from 50 to 60 technical calls from guests per month regarding internet connection to only five calls per month since installing iBAHN,” said Shane Izaks, General Manager for IT at Peninsula’s parent company, Hongkong & Shanghai Hotels Ltd.
iBAHN’s bandwidth management technology has also been installed at these seven Peninsula hotels, allowing VIP guests to access additional speed and bandwidth via a special code.
