Qatar first platinum airline in region for innovation
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Qatar Airways is the first airline in the Middle East to achieve platinum status in the International Air Transport Association’s (IATA’s) Fast Travel Program.
The status was given in recognition of its success with using innovative technology to provide passengers with quick and convenient air travel.
Qatar Airways executive vice president, Mohsen Alyafei, received the accolade on behalf of the airline’s group chief executive, His Excellency Akbar Al Baker, from IATA’s director passenger, Pierre Charbonneau, at Marsa Malaz Kempinski, The Pearl.
The carrier uses new technologies, from kiosks to mobile apps, to offer a range of self-serve channels enabling passengers to check-in, print Q-tag baggage labels at home and access quick bag drop facilities worldwide, scan their own travel documents, re-book flights, self-board and report missing bags online.
HE Al Baker, said revealed the carrier is only the sixth airline in the world to “accomplish this high-level standard since the Fast Travel Program’s foundation”.
“This is a significant achievement for the airline and furthers our ambition to redefine the passenger experience,” he continued.
“Passenger needs are at the heart of our service design, and we want to provide all of our guests with the very best travel experience. For those passengers who are comfortable using technology, Qatar Airways has provided the opportunity to self-serve, giving them the control and flexibility that they desire throughout their journey with us.”
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