RIU Hotels & Resorts has launched 17 protocols to guide operations in the hotels when they reopen post-COVID. The departments applying new measures in their everyday work include reception, housekeeping (cleaning), dining rooms, bars, kitchens, confectionery, goods reception, technical service centre, industrial zones, staff areas, staff transport, fitness and entertainment.
Another crucial part is monitoring staff and ensuring they only attend their place of work if they are in good health, as well as ensuring that no members of staff who belong to risk groups are in charge of hazardous jobs such as cleaning items or areas with suspected cases of COVID-19.
The protocols break down new measures such as limitation to hotel occupancy of 50-60%, checking guests’ temperature on arrival, implementation of the web check-in, installation of safety screens at reception desks, respecting safe distances and using personal protective equipment (PPE) among employees, disinfecting work stations and equipment at the end of every day, as well as encouraging guests to use the hotel app to search for information and opening hours.
A ‘disinfection team’ will be created in each hotel, which will specialise in cleaning rooms occupied by people with confirmed or suspected cases of coronavirus. If potential patients cannot be transferred to a hospital, a specific area of the hotel is reserved where strict measures will govern the assignation and occupancy of rooms, as well as cleaning.
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