Sabre unveils three new data-driven products
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Sabre recently unveiled three data-driven travel solutions – Customer Experience Manager, Guest Connect Upsell and TripCase Corporate. The products are aimed to enhance travel companies design thereby offering more personalized shopping and travel experience.
The customer experience manager solution helps agents get a better understanding of traveller insights, automate manual customer service functions and stimulate revenue and finally also interpret customer insights to offer discounts or promotions for target markets and travel dates.
The guest connect upsell is a new hotel booking capability that offers guests to upgrade to a higher room class instantly after their booking is confirmed. This solution is also helpful for hoteliers to generate incremental revenue by precisely targeting enhanced services and options. Finally, TripCase Corporate is the business travel version of TripCase consumer mobile app.
A recent IBM survey of more than 28,000 consumers supports this notion with 59% saying they would provide lifestyle information in exchange for more targeted and smarter shopping experiences.
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