Silversea launches new agent training portal

Luxury cruise line Silversea has launched an innovative new online training portal for trade agents. The Silversea Academy allows agents to become experts across all areas of the company with the portal offering a wealth of information to help build knowledge of the brand.

Complete with training modules, a news section and exclusive resources, the new academy has been developed with travel agents in mind to assist them when selling Silversea’s extensive global itineraries. In time, the portal will have multiple modules to choose from with agents able to select the modules they complete based on their individual needs and interests.

Agents are currently able to complete the ‘Silversea Graduate’ module and ‘Silver Muse’ module with more to be released soon as Silversea’s products grow and evolve.

To celebrate the launch of the Silversea Academy, agents who achieve 100% on the Silver Muse module before 31 March 2017 will be entered into a prize draw to win a cruise onboard the new ship. The winner will be amongst the first to experience Silversea’s flagship, which is due to launch this April. Embarking in Rome on the 27 July 2017, the winning agent will enjoy the Silversea experience on a 12-day voyage to Venice with return flights included in the prize.

“With our new flagship Silver Muse ready to make her maiden voyage in less than two months and the transition of Silver Cloud to the expedition fleet set for November, the launch of the new Silversea Academy couldn’t come at a better time. We are delighted to reveal this new resource which we have developed with agents’ needs in mind” said Connie Georgiou, Silversea’s head of trade sales and partnerships, UK and Ireland.

Elsewhere, Silversea has also revamped its travel agent portal MySilversea. The site allows agents to view and manage bookings; review recent marketing material and emails; and access promotional flyers which allow their own contact details to be added.