SWISS launches social customer service
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In an effort to enhance its social offerings, SW
ISS has expanded its scope of customer services through Facebook and Twitter platforms. Customers can now use these online channels to contact the airline’s Service Center at any time with any inquiries or issues they may have: on flights, tickets, re-bookings and similar.
In addition to calling up general information, customers can use the communications channels to ask specific questions about travelling with SWISS and various products and services available, or with regard to a booking already made. The service is provided in five languages, too: English, German, French, Italian and Spanish.
