Travel experiences not just beautiful rooms!
Imagine you’re at the Opera House about to enjoy a classical music concert. The orchestra is in place with its beautiful strings, brass, percussion and the audience is waiting silently for…
Browsing Tag
customer service
Unpacking traveller needs made easy with Unified Inbox
IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.
‘Talk less, listen more:’ Harnessing data out of customer sentiment with Twistar
Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.
NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel…
“Live chat gives highest customer satisfaction”
Live chat services have the highest customer satisfaction ratings out of all communication, according to a new eDigitalResearch benchmark.
The first Customer Service Benchmark from…
FCO enquiries to ABTA on the rise
ABTA is receiving more customer enquiries about destinations that feature in the news or have FCO travel advice placed on them.
The association’s consumer helpline handled 14, 826…
Does your technology enable you to offer the best customer service?
Businesses have been urged to consider a one-track approach to handling multiple customer service channels to improve consumer satisfaction.
Nick Peart, marketing director EMEA at…
Customers unsatisfied with complaint response
The majority of consumers are unsatisfied with the speed a complaint is responded to and resolved, new research has found.
In the results from eDigitalResearch, only 44% of customers…
