Travelport releases latest version of agent desktop
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Travelport has revealed a new version of its travel agency point-of-sale solution, Travelport Smartpoint.
Available now, Smartpoint 6.5 incorporates new features designed to improve the user experience and allow agents to generate extra revenue.
One of these enhancements is a new hotel search facility that allows agents to search for accommodation using a full or partial address. This, according to Travelport, is something that “traditional cryptic point-of-sale products” can’t manage, forcing agents to leave their system and search online.
In addition, the new Smartpoint integrates a hotel billback solution utilising Virtual Account Numbers, or ‘VANs’, as provided by eNett International. This allows a business traveller to stay at a hotel without having to pay the bill on departure, as the payment is arranged directly between the TMC and the hotel.
Other new features in the hotel sphere include images, comparisons, maps and reviews of properties, as well as specific offers based on traveller’s loyalty memberships.
In the airline space, Travelport has now integrated SeatGuru into Smartpoint, allowing travellers to view airline seating arrangements and in-flight amenities. This is another way the solution incorporates processes into agents’ workflow, without the need for them to exit the system and check online.
And the products and services of many airlines are now presented in a more visually stimulating manner through the use of Travelport’s Rich Content & Branding, which provides interactive, graphical screen displays.
“Travelport Smartpoint is designed to give our travel agents the most effective selling experience possible, allowing them to deliver value to their customers and sell smarter,” explained Jason Clarke, Travelport’s managing director for agency commerce. “We are constantly talking with and listening to our travel agency customers to find out exactly what their requirements are and these new enhancements come as a direct response to those conversations.
“As the needs of the traveller evolve, so must those serving them and at Travelport we continually strive to improve our offering. Travelport Smartpoint is the next step in this evolution,” he added.
Smartpoint 6.5 is available for all Travelport-connected agencies, including those using the Galileo, Apollo and Worldspan GDS.
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